Cynthia
September 11, 2023
This hotel is the worst we have ever stayed in. On the day we showed up to register, the front office was closed. The owner/operator eventually showed up and led us to our room. The rooms are located outside of the lobby and towards the rear of the building. A glass door leads you down a long singular narrow hallway. We were handed the keys and advised that we were the only clients and that the owner/operator was going home. This meant we were left alone in a building. Once in the room we realized that there are no windows, phone, microwave, closet or dresser with drawers to store anything. The surrounding area is desolate and caused us to feel unsafe and unguarded. The shower head was broken and sprayed water over the curtain on onto the floor and walls which we had to mop up. A sign above the toilet seat read that if the toilet malfunctions while we are occupying the room and a plumber is called, the plumbers fee will be charged to our bill. The hotel advertises they have a restaurant however, it was not open the following day. Our plan was to stay 7 days but we cut our time short and checked out on the morning of our 4th day. Again, there was no one in the building or office and we left the keys behind and left. We called the owner advising her that we checked out. Upon inquiring about a refund on the remaining 3 days we paid for, we were advised that their policy states that they give no refunds but offer credit for any future stays. Zero concept of hotel hospitality.