Jason
December 18, 2023
I've stayed at this property twice now, and will never do so again.
The staff was exceptionally friendly and helpful. It's a new hotel, so on both occasions a few expected "bugs" came up that were due to builder/contractor issues, not the hotel/staff, and both times they handled the situation perfectly for me.
The fatal flaw in this hotel design that will prevent me from ever staying there again: parking. They share a parking lot with the Bridge View Center. When anything at all is going on there, you will not be able to park anything close to walking distance to the hotel with your family/luggage. They accommodated me by allowing me to just leave my car sitting in the middle of their front door until the event ended at about 10:30PM. Not ideal if you have kids with you and you need to make a trip outside to move your car so late. They claim it will be better when a new lot is completed, but that new lot is so small it really will make no difference given how many other lots nearby were totally full.
How the city of Ottumwa approved the construction of this hotel with zero dedicated parking is beyond belief.
If you don't mind walking several blocks, by all means stay here - it's a pretty decent hotel. But if you actually want to park in a lot near the hotel, stay elsewhere!