Best Western Brentwood Inn

Staff was friendly, but when we got to our room, the key did not work. Had to change. Rooms sink was leaking on the floor. The TV did not work. We did not have a good experience at this best Western hotel.

Rooms are small. Cleaning crew is not very friendly or helpful. I spilled some food entering and they just watched me clean up. Didn’t offer help or cleaning materials Pretty costly for 5 days.

Way overpriced for what we got (2 rooms, 2 nights) Just the facts: - not safe for elderly/handicapped: getting in and out of the tub (to shower) was treacherous, because there was no handrail outside. - asked for but could not get hot water for tea at the "breakfast." - linens, towels not changed for second day. "You should have asked." Couldn't they have told us? We don't expect a lot from a Best Western, but this one was a real disappointment.

The room had no wash cloths No hangers in the closet The sink didn’t drain The television had no signal Not a pleasant stay

The smell of bleach was overpowering & the. heat/ac didn't work.

Stayed here recently with my family. Bar was pretty low, just looking fora place to crash for a sport tournament. Low bar was not met on several pretty basic fronts. In the room next door, loud party was going on. Even when they quieted down a bit at the urging of the night staff (after we put in several calls and got no sleep until ~1:30), the wall was vibrating from the TV still being on. We were moved to another room, but the next morning awakened early by a different family moving about (they weren't being particularly loud- just normal stuff, but walls were so thin we were woken up). Breakfast was limited and not particularly appetizing (even for a BW). Several doors, interior and exterior, were out of order. When we tried to talk to the staff about these things, they weren't helpful. Location not great for interacting with town without driving. Night staff tried to help, but didn't seem to have the support from management on what to do. If we head back there for another tournament, definitely will stay elsewhere.

The room smelled like old smoke. The two nights we stayed, both nights our sleep was interrupted by other guests screaming profanities in the hallway. When we told the front desk of the chaos during the night she just blew us off. It would be nice to have some fresh fruit for breakfast.

TV did not work; Dish not responsive upon using room at 10p