Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel

Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel Reviews

Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel

Emporium Pluit Mall 10th Floor, Jl. Pluit Selatan Raya, RT.23/RW.8, Penjaringan, North Jakarta, Jakarta, Special Capital Region of Jakarta, 14440, IndonesiaView Hotel Details
Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel
Holiday Inn Express Jakarta Pluit Citygate, an IHG HotelHoliday Inn Express Jakarta Pluit Citygate, an IHG HotelHoliday Inn Express Jakarta Pluit Citygate, an IHG Hotel
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Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel Guest Reviews

4.1/5
Very Good
958 reviews
Verified reviews
Location4.3
Amenities4.0
Service4.1
Cleanliness4.1
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All reviews(958)
Positive reviews(890)
Reviews with photos/video(152)
Convenient for shopping(98)
Easy to get around(58)
Perfect for business trips(48)
Close to airport(31)
Strange smell in room(22)
Stayed multiple times(10)
Many dining options(9)
Friendly front desk staff(8)
Negative reviews(68)
Simon CKW
Standard Queen Room Low Floor
Stayed in Dec 2024
Business travellers
54 reviews
4.5/5
Great
Posted on Jan 10, 2025
Good location, just next to shopping mall. Very friendly and helpful staff.
Response from Property: Dear Simon CKW,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Anonymous User
Standard Queen Room Low Floor
Stayed in Oct 2024
Couples
6 reviews
5.0/5
Outstanding
Posted on Nov 28, 2024
Location is good, easy to move around. Next to shopping mall. Easy access to airport. Room abit small. Breakfast not much variety.
Response from Property: Dear Valued Guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Anonymous User
Standard High Floor Twin Room
Stayed in Oct 2024
Travel with friends
6 reviews
5.0/5
Outstanding
Posted on Nov 27, 2024
Always satisfied with this hotel and same building with emporium mall so can shopping and easy to get food
Response from Property: Dear Valued Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Guest User
Queen Accessible Room
Stayed in Sep 2024
Business travellers
1 reviews
4.5/5
Great
Posted on Nov 2, 2024
Environment inside hotel is good Nice and clean People are professional
Response from Property: Dear Valued Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Guest User
Standard Queen Room Low Floor
Stayed in Jul 2024
Business travellers
3 reviews
3.7/5
Posted on Sep 5, 2024
Decent hotel with basic amenities.. Next to mall so it's very convenient. But bit old so the hotel room reek a mouldy smell. Bedsheets not the purest white but for a short stay it's fine.
Response from Property: Dear Valued Guest,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Anonymous User
Standard Queen Room Low Floor
Stayed in Jul 2024
Solo travellers
7 reviews
4.2/5
Very Good
Posted on Nov 15, 2024
Repeated stay, very convenient location next to Emporium shopping mall. Breakfast is chaotic though, too many guests in small breakfast area, not enough tables to cater to every guest.
Response from Property: Dear Valued Guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Guest User
Standard Room
Stayed in Jul 2024
Business travellers
15 reviews
4.2/5
Very Good
Posted on Aug 10, 2024
The shower head with issue, told staff to fix , they did adjust a bit, but doesn’t use, the part has issue aldy.
Response from Property: Dear Valued Guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Anonymous User
Standard Room
Stayed in Jul 2024
Business travellers
22 reviews
5.0/5
Outstanding
Posted on Aug 19, 2024
Friendly staff Fast check in Fast chek out Acceptable breakfast Out of 4 lifts, only 1 is working that will bring you to the hotel lobby. Perhaps to activate the rest of the lifts?
Response from Property: Dear Valued Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Tina_Cheng
Standard Queen Room Low Floor
Stayed in Jun 2024
Business travellers
39 reviews
5.0/5
Outstanding
Posted on Aug 2, 2024
I couldn’t compare with other hotels, but the air quality in this hotel is fine. It’s near the ocean Floyd area with next big mall in Office . Easy to taxi there two big shopping centers nearby gym is small but location is OK. There’s within 2 km radius good amenities food high-quality reasonable ones. They’re all fine so this is a good location. But the weekends really is the problem. It’s really easily sold out and priced very pricey over the weekend 
Response from Property: Dear Tina Cheng,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Guest User
Standard High Floor Twin Room
Stayed in Nov 2024
Business travellers
4 reviews
3.0/5
Posted on Jan 2, 2025
Need to have a smoking free floor as some guest smoke in their room whereby the cigarette smoke all over the place . Sometime even can go through my room . Very bad .
Response from Property: Dear Valued Guest,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Guest User
Standard Queen Room Low Floor
Stayed in Nov 2024
Family
2 reviews
3.0/5
Posted on Jan 16, 2025
I requested connecting rooms way before my check in date and wasn’t assigned to so I am very disappointed with this
Response from Property: Dear Valued Guest,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Amypoh
Standard Twin Room Low Floor
Stayed in Sep 2024
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Jan 18, 2025
Zoo is fantastic
6/10
Response from Property: Dear Amypoh,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Elynn10
Corner Standard Queen Room
Stayed in Nov 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Dec 12, 2024
Great hotel to stay. Comfortable bed. Clean room. Just that I don’t really like the oil stench of the dining area during breakfast.
Response from Property: Dear Elynn10,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Chun Kiat Na
Standard Queen Room Low Floor
Stayed in Nov 2024
Business travellers
48 reviews
4.0/5
Very Good
Posted on Dec 4, 2024
Generally, this hotel is good, considering the room is clean and well maintained. However, the breakfast spread should be improved to offer more selection.
Response from Property: Dear Chun Kiat Na,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
R & R
Standard Twin Room Low Floor
Stayed in May 2024
Couples
34 reviews
5.0/5
Outstanding
Posted on Jun 14, 2024
Great location, easy access to take a taxi, staffs are very professional, quite place,
Response from Property: Dear R & R,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate