Noboribetsu Sekisui Tei

I ve been there during early of May, the air conditioning in the room is turned to heater; then the room temperature is quite hot with the feather duvet.  It makes me hard to sleep. The odour in the room is not good as it shall be. It's old and not perfectly clean up.

I am writing to express my deep disappointment regarding the service I received upon arrival at your hotel on 5 May 2026. Our group stayed for 1 night, occupying 2 rooms for a total of 11 people. When I drove to the front entrance, I was approached by a staff member who spoke only Japanese. I politely informed them that I am a tourist and do not understand Japanese. However, the staff member repeatedly spoke the same Japanese sentence and showed visible signs of frustration and annoyance. Their facial expressions and hostile attitude were very unprofessional. Fortunately, another staff member arrived later and used English and gestures to assist us with the luggage and parking. As a guest, I felt disrespected by the first staff member’s behavior. Language barriers are common in travel, but getting angry at a guest is unacceptable. I hope you will take this feedback seriously to improve your staff training.

near hell valley, super amazing onsen, breakfast and dinner offer a variety of choices. Service is nice.

They have both indoor and outdoor open-air hot springs. The buffet breakfast / Dinner are fantastic — plenty of variety with fresh Hokkaido ingredients. The hotel offers shuttle service to/from JR Sapporo Station and New Chitose Airport. You need to email the hotel in advance to book it. It's not free but very reasonably priced — definitely worth it for the convenience. From Noboribetsu JR station ,you can take a bus (last stop is right in front of the hotel), so access is convenient. Nearby attractions like Jigokudani (Hell Valley) are within walking distance.

We arrived early. Parked our car and then walked to the nearest tourist spot. Very strategically located near attractions. The check in was smooth. Suggest to book your private onsen at check-in, if you prefer that instead of public bath. We also booked the hot stone sauna. Both are relaxing, especially after a long ride. Dinner is good too. Good variety and can even make our own shabu shabu.

Room view is nice when in winter. Book for 1 day stay with buffet dinner and breakfast. Dinner and breakfast both very delicious and many choices especially came with ice cream as dessert. Bathroom in room was small but we didn’t shower in there as onsen provided. Parking is outdoor so will need to remove snow on car in the morning by ourselves.

Beautiful hotel with all the facilities you will need during your stay. The buffet style breakfast and diner was delicious.