Verified traveler
January 7, 2024
Line up was very long when we first came to check in. In regards to our room, the door of the washroom did not lock, the pillows were extremely uncomfortable and the lights were burnt out. My daughter lost her invaluable and irreplaceable bracelet in the wavepool at the waterpark and informed lifeguards within seconds after losing it, yet very little action was taken and they seemed very careless. No one bothered to help search the wavepool. Staff seemed very dismissive and careless about it although my daughter was very upset and I had to speak to the manager to really stress the severity of this case and how unfortunate it is losing the bracelet and see what she would have to say and ask what next steps would be taken if the bracelet was ever found. Some staff at the front desk were a bit rude and take their sweet time with people checking in our out especially when there is a long line. Our beds had a weird stench and overall, it was an upsetting and unfortunate experience.