Room was not secure. Door didn’t shut closed and lock when exiting the room. I informed front desk, but this issue was not resolved.
On another matter, once our booking was no longer refundable, the hotel management tried to add on a $10 a night” hotel fee” in addition to the original total booking price. When we complained at check in, the manager told us “we could always stay somewhere else and the charges are in the fine print” He ended up putting the 2 night $20 total hotel fee towards one night of parking. Why would an honest business hide these fees in “ fine print “
Other loud guests woke us at all hours of the night; noise coming from the hallways into our hotel room.
Some of the staff were found to be pleasant and helpful however.