Astara Hotel Balikpapan Reviews

Kawasan Mall Bsb Mantap 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Awesomee ! I had verry good moment in here. food also good and staff also kind

So far so good

It's okay for a hotel in Class 8 in Bali. You can't ask for too much. There's nothing major wrong with it. The view outside the window is nice. Generally speaking, the room is older. The towels are not dirty, but they feel like they can't be washed out.

The AC in the living room was leaking. 4 technicians came and the water was dripping heavily. Back and forth mopping.

Good hotel near the mall. I recommend this for families

Very satisfying for the service and facilities, next time you come back for your next business trip.

ok bgt

Good, good, good, good

The hotel is upscale. Sky garden swimming pool.

The staff was friendly and the facilities (swimming pool) were nice, but I couldn't use them. It would be nice to come here with family.

We booked a family room for few days trip, and unfortunately, we didn't have the best experience at the hotel. Service: (+) Firstly, I'd like to acknowledge the kind front office for helping us getting an early check in (1 hour earlier though). (-) The second day we had our room cleaned, when we came into our room, the latch lock stucked the door, so anyone would easily open the door without access card! Fortunately there were nothing missing, we immediately called a complain but no further response or apologize from the hotel. Room: We got an (approx. 40m2) apartment-like unit consisting of 2 rather small bedrooms. Since we were with little kids, so it didn't bother us, but the unit might be cramped for family with bigger kids. (+) Plus point here is we got a small pantry, but no room service menu etc like hotels in general, pretty much felt like renting a daily apartment unit. (-) There were lots of hair on bathroom drain when we enter the room. The worst part is: there were RATS (or unknown animals?) in the ceiling of our unit!! They were very noisy running around every night, made me feel anxious and woke me up few times during my sleep. Facilities: (+) The breakfast was decent though, there were quite various menu, the restaurant was clean and well designed as well. (-) When I was about to take my kids to swim, we witnessed a rat running into the pool drain. The pool wasn't very clean as well, so I immediately called off the plan. The best thing about the hotel is it is located within the same building with Pentacity Mall. For such experiences I had during my stay, I'm most likely not going to stay for the second time.

It's nice to stay here because everything is here, you don't need to go out anywhere around the hotel, there are 2 large malls and BSB beach just walked, there are many choices of places to eat, the complete package can lie down and take a leisurely walk to the mall. the rooms are quite spacious, breakfast is yummy okay varied, strategic location and very good service. Recommended to stay here

the room was adequately clean. the room is so small with that price it's not really worth it. the interior needs upgrade. breakfast was awesome with abundant of choices. i love the view from my room it's amazing and i can watch live bsb pantai live music from my room. the air conditioner is not too cold. nice location, connected to Pentacity mall.