Best Western New Kent Hotel

Always terrific. Friendly staff. Immaculate room. Terrific shower. Great location. Value for money.

The hotel was quite dated and the bar/restaurant was closed due to lack of staff however the hotel was clean and did the job for the night. It's in a nice area and the staff were lovely. Would stay again.

Basic hotel and entrance and hall a bit tatty and could do with a clean - however bedroom was clean and fine. New modern small bathroom and great shower. Bed comfy. Reception staff friendly and helpful. Good location for visiting daughter in Jesmond.

Disappointing overall. The hotel is worn and badly in need of refurbishment. No elevator which was a surprise. The staff are very nice though and location was pretty good. I had to drive around for sometime as only about 8 parking spots available on site.

Generally good experience, helpful receptionist. My stay gave me the peace of mind I needed.

The room cleanliness was ok. But the service was terrible. We booked the hotel to attend a graduation ceremony, but on the day of the graduation when we were about to get ready they said that they have to do a water line repair and cut off water completely. The plumbers were in the room even without our knowledge while we had gone out for a walk in the morning. I had to get ready due to time constraints while the plumbers were still in the room which was such an inconvenience. They left the washroom dirty after. Rooms aren’t soundproof so when the guests in the other rooms slam the door shut in the morning we woke up every time. At night when we were just talking in the room the front desk duty staff complained and annoyed us 4 times at night ruining our night saying we are loud and blamed us saying that we are smoking in the room even when we didn’t. Even we could hear other guests talking in their rooms. It’s advertised as they have room service but didn’t even have a phone to order room service, we had to climb all the way down ground floor to ask something. No lifts so had to carry really heavy luggages ourselves on the staircase. Overall bad experience, do not recommend.

In a lovely area of Newcastle, staff very helpful, nothing to complain about.

Enjoyable stay comfy bed and helpful friendly staff on reception, bathroom could have done with some complimentary soap and shower gel

had a small room with a shower in bath- room wasnt the cleanest