Anonymous User
August 6, 2023
First: The service is poor and unprofessional, and the receptionist's speech skills need to be improved.
We arrived at the store at 11:30. After asking the price at the front desk, we decided to book online after comparing the price of Ctrip. After booking a superior room type, the beautiful woman at the front desk said: "I'm sorry, this type of room is not available now. You can only book a deluxe room and an audio-visual room."
Hello? Miss Da? If there is no room, please close the room, don't show available rooms on the Internet, ok? Your rhetoric makes people feel uncomfortable, you know? Then on Ctrip, I used the points to redeem the rights of early check-in for 4 hours. I asked the front desk what kind of rights is this? Her answer was: Even if it is used, there is no room, and there is no room for the superior room. Is this how you speak to customers in the YAST service industry?
(Important point!! The two waiters did not say sorry from the beginning to the end, nor did they give any suggestions. There is no room to check in directly. You two can suggest that the guests wait in the lobby, or go to eat first, so that The waiters try to clean the room after a few hours. Is this what your waiter told me?)
Second: the bedding is extremely unclean! ! ! The bed sheet is covered with black fluff...
Our YAST is also a well-known chain brand, right? Hygiene is so poor? It's really hard to say. Although the house price is around 200 yuan, it's not enough to accept this kind of service and sanitary conditions, right?
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