Parador de Monforte de Lemos

I've stayed at a couple of other Paradores hotels and they have all been excellent and this one is no different. It used to be a monastery and the building is both impressive and interesting. The staff were very friendly and helpful. The room was spacious and clean, as was the ensuite. The breakfast was excellent with a good choice to choose from.

Glad we were only there for bed and breakfast, what a disappointment. We were given misleading info when checking in as we expected that food would always be available in the cafeteria when it was open like all the other paradors we have visited. However, food was only available when the dining room was open so we went without. The menu in the restaurant was more restricted than others we have visited. The glass of complimentary red wine was not good quality and my wife could not drink it. The quality of the over bath shower was poor – the temperature fluctuated badly and the pressure was not great. Breakfast was not up to the quality we expect from the paradors. Usually we order hot food so it is fresh. There was no menu on the table but there were some about so I grabbed one. When I tried to order I was told that the ‘hot’ food was out (I hadn’t noticed). As with most other hotels with a buffet, the temperature of the food left a lot to be desired. There were no tongs on our table to use the buffet, so we used our forks. The waiter was not the friendliest we encountered.

It was an room with a view. A great view of the entire town of Montforte de Lemos. A lot of history and thing to explore. A great salute to the Women’s Day on the 8 of March 2024 with the “Homenaje Tower” all in Pink. Slept like a baby. Cafeteria was good and breakfast excellent.

Too many challenges - finding a parking space, small lifts slow to arrive, carrying suitcases up steps to hotel, queues to check in, collect keys, check out, same menu on each of 3 nights, noise from other rooms' showers and the bureaucracy !!

Stunning location and interiors. Very helpful and pleasant staff. Short drive into town, if required, small compromise for the views. Excellent facilities in the hotel. One of the best paradores we've stayed in, in terms of customer service and location.

Recently my wife and I stayed at the Parador in Monforte de Lemos. I made a not so complimentary review and the Parador responded. I took issue with their response, so I deleted my original review and am replacing it with this: My orginal review - My wife and I were walking the Camino Invierno and thought it would be nice to take a nice break at the Parador in Monforte de Lemos. We are both seniors. When we arrived around 1 pm, we were very tired and sweaty. We had walked 16 kilometers that day. First issue we had was my reservation was wrong as it showed a reservation for one rather two. After resolving the reservation, we had to wait a few hours before we could get to our room. When we checked in, I asked about getting the clothes we were wearing washed. This consisted of 2 pants, 2 pairs of socks, 3 undershirts, 2 handkerchiefs, 2 pieces of underwear and 1 shirt. I was advised we could put our clothes into a bag and set it outside our room. When we checked out the following day, I was charged 100 euros for the laundry service. I expected the cost to be high but not 100 euros! I was shocked at the price and filed a complaint. The response to my complaint was basically to shrug it off, that the procedure was correct and that nothing could be done. I was not aware of the laundry prices. Had I been I would not have requested the service. In fact in the response, I got I was told it would have been desirable to have consulted with the Parador staff before requesting the service. Well, I did consult with them and never did they indicate the cost would be so high. Moreover, since my stay in the Parador I have had a chance to review things and now wonder then my reservation was messed up why did not the receptionist tell me there was a peregrino rate available? I felt I have been treated rather shabby, it is not they way to treat a customer or a way to build loyalty. I feel I can no longer recommend the Paradors. Parador in Monforte de Lemos reponse - Dear Mr. Cullen, We regret that you felt so bad in our Parador because of the price of the laundry and that this was the reason for having a bad experience in our Parador. As you were informed by customer service, the prices of the laundry are the same in all Paradores, the Parador de Monforte is no exception. Upon arrival, all guests are informed of everything related to the services offered by the Parador, such as opening hours of the different departments, rates of extra services, etc. You can consult it in the online concierge service. The price you have been charged for washing the clothes requested is correct and this is what the company policy indicates. This is a four-star Parador, therefore, prices are in accordance with that category. On the other hand, we are sorry that in your reservation appeared one person instead of two. My partner may have not understood you well, but we sent you an email with all the details of your reservation so that you could check everything was ok, however, t

Perfect from check-in to check-out. Stunning site and great service! A very special place to stay with history, ambiance and attention to detail. Admirable architecture and spotless everywhere. Well-appointed with time-appropriate furniture and art.