Guest User
August 21, 2023
After 10 years the return to Moena, the Fairy of the Dolomites, a fantastic place that leaves you breathless. With the whole family we are hosted at the Hotel Laurino, a structure along the Avisio stream and 200 meters from the town center. The experience is to be considered excellent despite an unpleasant unexpected event linked to the reservation not correctly managed in April (it could not be found) but for which an immediate solution was given by giving us a better room than the one we were actually entitled to, i.e. the Suite, even if for only 5 days having to then move for the last 2 nights to the nearby Hotel Moena (same ownership). As mentioned, the unexpected event was managed in the best way, helping us to manage the inconvenience in terms of the rooms at both the Laurino and the Hotel Moena with both rooms, although different in style, of a high standard. So thanks anyway to the owners. Laurino's room on the fourth floor with a view of the town and facing the mountains, on the third floor of Moena with a view in depth and towards the south of Moena. The rooms are both large (more the Moena than the Laurino) and extremely well-kept. For breakfast I expected a greater choice on the yeast side, as was the repetitive offering of the vegetable buffet for dinner. If I had to give advice, but let's talk about details even though we are in the mountains where still water is a plus, it would be worth giving an offer also on effervescent/sparkling water considering the devices that are on the market today and which almost all the facilities use. The offer of first and second courses is interesting but here too a modest suggestion is to plan an evening dedicated to a menu that fully emphasizes the territory and the food and wine culture of Moena/Val di Fassa, as indeed and always as a suggestion, plan a second pass towards the guests if they like a further "reinforcement" on the first or second... it still represents further attention towards one's guests. Negative note but which does not invalidate the evaluation given, it is the request made one evening by my children for ice cream as a closing for dinner, ice cream not present among the offer made by the waiter, getting the response that ice cream was not present , with the understanding that the ice cream was then given to the young guests at the nearby table just because. my personal opinion, this is a group of so-called "historical" guests so, so to speak, more easily satisfied. Thanks to the dining room staff and the cleaning ladies of both Laurino and Moena.... and obviously to the property!
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