Radisson Collection Hotel Santa Sofia Milan

On first appearance it looks nice. Nicely designed entrance, restaurant and bar. The rooftop bar is beautiful indeed. Our room that was on the 5th floor was in the upper premium category and was spacious and very well appointed. This is were the pros end. Now for the cons: it is as if Radisson built a 5 star hotel and manned it as if it was a 3-4 star one. Rooms are clean-but not enough. The used coffee pods from previous guests were not removed. Neither ours during any of the 3 nights stay. One day they did not clean the room. They didn’t offer to clean it immediately just during the turndown service. Which is never the same. Once you get it once you don’t. One day it includes restocking the complementary water bottles and another time-not. Etc etc. breakfast is nothing to write home about and service was also minimal (2/3 days there was no one to welcome you and seat you). Front desk is always understaffed and concierge services are almost non-existent. So if you want the 5 star experience you are paying for-you won’t get it here.

Great hotel but careful of the from liners, they seem inexperience and do not provide enough information. Be sure your card is not over debited or double debited. My wife and I are currently stranded because an officer failed to reconcile their records and instead of debiting the difference , they debited twice. We are stranded in Greece and we do not know when our money will be refunded. We spoke to the hotel manage and she has not responded to our email officially. No one has.

My mom and I stayed at the hotel in early April for 6 nights. Good customer service and great location, but housekeeping and cleanliness of the rooms are terrible. We had to call down to reception a couple of times for towels, and empty shampoo bottles and tissue boxes/toilet paper that were not replaced. On the second night, we also found a dirty sock by the curtain that definitely was not ours. Bed was made every day but when you turned over the comforter, the sheets were definitely not made. They were still crumpled. Front Desk staff however were super nice and responsive, but the hotel is definitely not five stars. I would probably try another hotel the next time I am in Milan.

My first course was the , pillowy light but rich and fulfilling. My second course was the roasted Mackrel which had a crispy but delicate texture. Michael’s service was personal as well as attentive. If I visit Milan in the future I will defiantly return.

A beautiful hotel, with beautiful staff. We were very pleasantly greeted with a complimentary glass of champagne on arrival, being newly engaged this went down well.. The decor is very on trend and the staff couldn’t be more polite and helpful with recommendations and service. Thank you to Shiama for looking after us and making us feel special during our stay. We will definitely be returning sometime soon!

Very cozy hotel with the best breakfast in my view. Clean rooms, nice view and very attentive staff. The variety of food for breakfast is amazing. Very short walk to Duomo and other attractions. Definitely stay there next time. I stayed there for 4 nights, and there were an opportunity to visit a japanese restaurant on a roof top with the nice music and very delicious sushi.

I had a wonderful stay at the Radisson Hotel. Mainly the service was outstanding and guest experience manager Shiama was the highlight of my stay, making sure I was doing well and taken care off throughout. I noticed how friendly and personally involved the complete staff was, knowing names of the guests and making sure to have all important details on them, such as received post in my case and when I was leaving. I would love to come back again!