Hotels near Hôtel of the Monnaie, Metz

Being a Gold Member, I requested a late check-out and it was backfired as if I requested something very extra ordinary! They didn't accept it. For the welcome drink voucher, you can only use it for fruit juice or water (not even for Coca Cola or beer, I asked and they refused to give me Coke or beer with that voucher). I was told that it was the decision of the Hotel Manager. So, the manager at Ibis Metz can change the rules of Accor as to his/her preference. I also wrote an e-mail about my complaint to Accor Headquarters.

The hotel is in an old house and it has several rooms on each floor. There is a lift. The reception is on the first floor. We had a room that was very small but good for one night, with a comfortable bed and pillows. The bathroom is very small but the shower is good, with soap dispenser. There is good wifi. Breakfast is rich and various. The location is perfect, few minutes’ walk from the centre. The staff is kind.

Let’s get the good points out of the way first. The reception staff were lovely and very helpful, the location is great for seeing Metz and it has free parking… I booked this hotel for one night without my usual diligence and research, I got what I deserved! After being directed to the local free parking and negotiating the tight entrance ramps I was less than comfortable with the surroundings. It seemed that the car park wasn’t very secure, litter strewn on level -1 and seemingly used as a toilet. This was reinforced by the stairs to ground level which required the holding of breath, it really was that bad. As above, the welcome from staff was great but on exiting the lift to our room on the first floor (106) there was an unpleasant odour. The room was a decent size, a bit sparse, very warm with one portable fan but the real issue was the carpet. Black stains that looked like ground in dirt or gum and other dubious looking stains in several other places. The bathroom was clean but the rail and attachment to hold the flexi shower head was missing from its mountings. The separate toilet was in a small cupboard just inside the door, again it was clean. The entrance lobby had what looked like long-standing cobwebs above head height, I’m guessing that the spiders are permanent guests. The bed was averagely comfortable and the linen clean. The wall paper appeared damp above the skirting boards and was discoloured. It isn’t the cheapest Metz option and really was presented poorly, there isn’t an excuse in a modern city for low standard accommodation like this.

La première chose dont les travaux rendant inaccessible l'accès à l'hôtel lors de ma venue, mais ça l'hôtel n'y est pour rien. Par contre, quand on appelle pour trouver un conseil pour se garer, la réponse à été ”cherchez dans le quartier”, merci du conseil, je n'y avait pas pensé. Dans les chambre, en tout cas la mienne, on sent bien un petit manque d'entretien, le plan de travail qui bouge, les plaintes dans la salle de bain... Le petit-dejeuner est, ordinaire, : café, viennoiseries, quelques fromages, œufs brouillés et jus de fruit industriels. Ha si, une petite chose, prenez soin de votre personnel de ménage et mettez une brossé dans les toilettes, cela rendra leur travail moins ”desagreable” à cet endroit.

We were stranded at the Metz Ville railway station today with our booked accommodation failing to email our accommodation address. By accident I stumbled across the Campanile Hotel, 3 minutes from the station. From the moment I walked in the staff were so helpful, kind and empathetic to our situation. They served us tea, allowed access to their Wifi and sitting area so we could try and resolve our situation. We couldn’t so booked a room- clean, comfortable beds, a lovely fresh room and bathroom; more than adequate for our needs. And a very reasonable price. But the staff were superb! Nothing was too much trouble- they tried to source tours and answered a multitude of questions. Special mention must be made of Fativa- an absolute gem! So kind, so caring and so patient. Her dinner recommendation was fabulous! Campanile Hotel saved our day!

chambre côté quais de la gare, avec tout ce que cela comporte d'incommodités: - les fientes de pigeon sur les vitres extérieures de la chambre - l'absence de volets et seuls des voilages et rideaux moyennement occultants et sales - les nuisances sonores: passage des trains de voyageurs, et de marchandises la nuit, ainsi que les annonces SNCF Par ailleurs, les nuisances odorantes liées à la cuisine confectionnée tardivement par certains résidents ont été très gênantes. Enfin, il n'y avait aucun débit internet possible dans mon chambre (mon collègue est venu le vérifier avec son ordinateur; il était au 3e étage où le wifi était accessible sans problème). J'ai signalé normalement ces problèmes à l'accueil, et j'ai été très mal reçu par la directrice, et un membre en particulier du personnel. Il m'a été dit, avec une posture et un ton autoritaires, je cite, ”vous êtes mal tombée”, ”vous n'avez qu'à changer d'appart-hôtel résidence ou prendre un hôtel classique”, ”je ne suis pas technicienne des bornes de débit internet sur les toits”, ”vous voulez que l'on mette immédiatement un terme à votre séjour?”, ”les problèmes que vous signalez c'est selon chacun, chacun sa sensibilité et on ne peut pas la prendre en compte pour chacun de nos clients”, ”qu'est-ce que vous croyez, ici nous avons 130 chambres toutes occupées par des clients aux horaires tous différents” etc... Pour terminer, la salle du petit-déjeuner n'est pas du tout accueillante, elle est sombre, mal agencée, et le choix des aliments n'est qu'apparent, et vite limité dans la semaine, par exemple la boîte à sachets de thé reste à moitié vide, ainsi que le panier à biscuits, il faut faire avec ce qu'il reste, et le café de la seule machine est imbuvable. Et les photos des chambres/studios sur le site ne correspondent pas à la réalité, elles ne sont pas du tout reluisantes mais plutôt très vieillottes. La proximité avec la gare ne fait vraiment pas tout.

Place advertised limited parking but there was none. No handicapped parking either. Nearest parking was a block away and 12 Euros for 3 hrs but free from 1900 to 0900. Reception team unaware of parking rates and restrictions. Small room was adequate, kitchenette but needed air conditioning. Our 6th floor room faced west and it was hot. Fan provided helped. All instructions were provided in German along with a pocket size map in French. Excellent location near most sights in easy walking and bike range. Breakfast at 8.50€ was very European. Quiet area in NW area of city center near everything. No lobby or restaurant in our facility. Restaurants required reservations but plenty of outdoor seating was available in the many pedestrian zones. Beer averaged 6.50€ for 1/2 liter and wine for a small glass started at 3.50€. Grocery stores and gas stations are well hidden. Overall parking expense was a major drawback. Find a hotel that has parking.

Tout était parfait et au top 👌 Excellent accueil, personnel très sympathique, ménage également Literie parfaite Très bien mangé au restaurant de l’hôtel Nous avons passé un excellent week-end en famille 😃 Nous reviendrons sans hésitation 😛 Encore merci 😋

We stayed at the Best Western hotel for 1 night on our recent visit, and it was excellent. Below is my comprehensive review of the hotel. Good: - The superior room was spacious and comfortable. - The bathroom was clean and had a shower. The toilet was separate to the bathroom, which is unusual. - The breakfast had a good selection of food with eggs, bacon, cheeses, meats and croissants and assortments. - There were quite a few rapid chargers and slow chargers in the car park of the hotel, which was good. - The in-house restaurant was great and had a good manu for dinner. - Night/evening staff and restaurant colleagues are excellent and very helpful. - Large green area to walk dogs or go for a walk. Could be better: - The TV remote was not working even after we changed batteries. - No other shortcomings were noticed. Overall, it was an excellent stay and a great pitstop for our road trip.

The hotel is a very new and very well managed by a sympathetic team of very devoted young receptionists including Rachid who welcomed us very well. The reception is open 24h/24. The rooms are spacious, clean and well decorated. The only point to improve is the synthetic toilet boxes that are very bad.