Tsurumi Residence

Suitable for friends who travel by car. It is a little far from the city center, but everything else is super good.

We booked two rooms in advance in December and arrived at around 2:40 pm. There was no sign at all. Later, the waiter came out to pick us up, otherwise we would have found it completely. When we got upstairs, we were told that the room had not been cleaned up. We said we could wait. As a result, when we entered the room that had not been cleaned, we smelled a foul odor. The waiter said that the previous guests brought cats and dogs so it was very smelly, but the odor was really unbearable. Later, the waiter went to get disinfectant to mop the floor, and then the odor mixed with the disinfectant, and the smell was even more indescribable. We asked to change a room because the other room was normal, but the hygiene was not done yet. The administrator said that all the rooms were booked and could not be exchanged. Asking for a normal accommodation room, is this request too much? We paid for the room normally, not for free accommodation. Later, after communicating with the homestay contact number left on Ctrip, they agreed to exchange it, which means that there are rooms, and the experience is particularly bad. They only emphasize that there are a lot of people during the Spring Festival, which is not a reason to give guests a smelly room!

The room was very clean. The service was good. I will come again next time.