City Edge on Elizabeth Apartment Hotel

Great price and great location. Easily accessible and good front office service.

We stayed over a weekend for the Taylor Swift concert so thankfully all we really wanted was a bed and a shower which this provided. It is in a great location and was quite spacious, otherwise not a lot of positives. Price was ridiculously jacked up -$420 per night, plus we had to pay extra for a twin bed set up only to find the room had a king bed. When I asked about a refund, was told I would have to call back on Monday after I had checked out because apparently there is no manager on weekends. Customer service was terrible, any question was met with disinterest, staff were either MIA or could not care less about assisting. Also told us they couldn’t hold our bags after we checked out despite the website saying that their reception is staffed during the hours we needed and they offer luggage minding. The room smelled bad and although the bed and bathroom were clean, there was dirt and grime over the table and some of the chairs. Elevator also had concerning sign saying it was under maintenance and so no more than 2 ppl should travel in it at one time.

We got upgraded to an apartment with a nice view of Elizabeth Street. Parking was for the night plus all of the next day (right up until midnight), making it easy to enjoy the city on foot.

I was disappointed that we did not have a balcony or city view. We looked out at a large grubby shade cloth …below it looked as though it may have been a courtyard but there were old blankets and soaps (or something?) on the ground- we could see outside because a window was wide open (possibly to let out possible cigarette smell in room?) that didn’t have any fly wire screen. Room not at all like picture.

Staff service was extremely good. Location ideal being minutes from everything. Good value and highly recommend.

Horrible experience. Pay a few dollars more and stay someplace else. Location = “perfect” but that’s it. I convinced myself at all their prior poor reviews wouldn’t pertain to me. But I was wrong. Units are wore and tired. Pics are more flattering than in person. Property claimed to have laundry. Listed as an amenity and Showed pictures of in-unit laundry on their ******* ad. I arrive to a studio with no laundry. No laundry available in the entire building. Front desk staff was very short with me and said I had no option but to stay “as is” or cancel the reservation. This was at 6 o’clock in the evening. They told me that they do not guarantee laundry with every unit but “They try.” The front desk staff does the bare minimum. When I initially called the front desk about the laundry situation, they said they would call me back shortly. I waited 45 minutes and then went down to reception in person. The gentleman told me I had an international phone number and he didn’t know how to call me. However, he confirmed my phone number at check-in with the country code. The linens were stained with blood or some other dark substance. Both the showerhead and the bathroom sink nozzles sprayed in various directions. The room could use a deep cleaning. Bedside tables were obviously damaged prior and glued back together. The list could go on….. The price is attractive but don’t be fooled.

This is my second stay at City Edge on Elizabeth. Great location, just 5 mins walk from Queen Vic Market, Melbourne Central, many good cafes and restaurants. Comfortable room with almost all I needed. The staff - as ever - were brilliant, and I would like to make special mention of Nitika and Irena, both of whom were very helpful and kind. Good Wi-Fi, and very secure place to stay.

The property had an instant unpleasant smell that did not got away throughout the extent of the stay. My husband and I even kept the window open the whole time. There was blood on the blankets and pillows too.

Did not return deposit. Dirty and rubbish at the front everywhere