54 Reviews
Fairfield Inn & Suites Melbourne West/Palm Bay
West Melbourne|2.96km from A Boutique 4 Qulters
Competitive pricing for our teams Baseball Tourney brought us to this hotel. I’d like to first say that we are Gold Elite and Titanium elite Marriott members so we are not new to Marriott stays - especially ones with our baseball team. However I’d like to caution any team to stay here. The woman who worked the front desk on the Holiday evenings of Memorial Day obviously hasn’t worked in hotel service very long. This was probably the worst experience we’ve ever had as a team, at a hotel. With just a quick overview of our stay the outside pool area is small so not too conducive to larger groups however that’s where we tried to stay as we could tell the evening staffer could not handle any people being in the lounge as it was too stressful to her (As evidenced by the stomping of her feet and clapping of her hands whilst saying “G** Damn it!”) However after being constantly policed as grown adults even in the pool area it just became strange. We were chastised by her at times for asking for additional room keys and pool towels on our 3 night stay too. Honestly, even with the price being lower than the Hotels closer to the Spacecoast facility this hotel is not worth the poor treatment of the evening staff. Overall the stay was strange - never have we been treated or even seen other teams treated like this by a staff member. Our team (kids and adults were in their rooms between 9:30 and 10pm) each night on a Holiday! I’ve been in Marriotts where teams and families are in the lobby lounge and pool areas until after midnight! I hate doing this but when we feel uncomfortable in commons areas of a hotel we all paid for to stay something must be said! I would like to comment however on the day staff who checked us in at 1:45 on 5/26 - thank you for your compassion and patience with our check in. My mother and I very much appreciated your hospitality and willingness to work with us. We just wish this was extended to the woman working this evening shift. 
Very Good
100 Reviews