Guest User
January 7, 2024
I booked a super deluxe room at hotel guru krupa inn, dholi pyau, mathura for a one-night stay. I attempted to contact the reception before checking in early, but received no response. Upon arriving at the hotel, i communicated the same issue to the reception staff, but they appeared puzzled. Instead of acknowledging their lack of information, they engaged in a verbal disagreement. Though they promptly prepared the room for check-in. I expected them to provide at least a water bottle or thermos with clean water, but they did not. The dinner i ordered was exceptional in taste and quantity. The support staff were responsive and humble. The breakfast and tea were also quite good. Overall, it was a satisfactory experience. However, i recommend that the reception staff avoid acting bossy and insolent, and strive to be more humble and receptive. Despite the positive aspects, i have decided not to book this hotel again.