Maya Beach Resort

Our expectations were surpassed by this charming hotel. Our stay as we found out was at the end of their season but for us was a great time to be here. First the staff was wonderful, from the very informative personnel at the front desk, restaurant staff and very importantly the shuttle drivers who took us back and forth from hotel to Sorrento. The architecture of the hotel is unique and the grounds and pool area on the shores of mediterranean one of a kind. The restaurant breakfast which comes with your stay was excellent with a wide variety . And in the evening if you chose to stay in the food also was very good. The staff, Nicola, Maria, Alfonso, Francesco, Salvatore, Raffaele and Catello made our stay special

Absolutely disgusting. Dirty and terrible communication. We booked 4 nights for our honeymoon. It is a 40-50 euro taxi ride from Sorrento main center or a 15 minute bus ride on a winding road that you must walk down with unprotected sidewalk. We were told there would be shuttles however that is only to take you down to the Playa Maya beach club. These are not our complaints about the hotel. Room 419 has a horrible musky stench, almost urine like. Upon inspection, we found out it was due to BLACK MOLD in the vents. We tried airing it out by opening the windows but there are so many mosquitoes, it was not a viable option. The entire room as disgusting, hair found all over the floor, in the shower, and on our bed. There were dirty stained towels placed on our bed. Rocks and dirt all over the floor. Trash and used towels were littered all over the hallways getting to our rooms. We were denied a room change as they said on the phone (due to no one at reception) there were no rooms available. If we wanted to speak to the manager Luigi, he would be there at 7 AM. We toughed it out the first night only to be told by a young blonde lady Luigi isn’t here the next morning when we turned in the keys. She did not apologize, nor help us, stating handling refunds are not her problem and for us to send an email instead. She could not even get a taxi for us, so we went back on the bus with our 2 large suitcases to leave. The hotel still is refusing refunds, despite us checking out early and providing documentation thru email and even a receipt from another hotel we booked instead in Sorrento. They did not even have an apology for us and are now arguing with the travel agency we booked thru, stating there are no records of us leaving early. Do not make the mistake of staying here. Stay in Sorrento instead.

This hotel needs a major facelift and a deep cleaning. Our toilet was broken and ran all night.No tissues in the room and a meager supply of toiletries. Restaurant was tacky feeling. Sticky tables. Cold, sad looking food. Restrooms in the building are filthy. No toilet paper. Toilets sticky and dirty. Staff are friendly and could use some training in hospitality and attending to client needs. Being proactive and helpful are key to a gratifying customer experience The owners could benefit from stepping up to these matters that need attention. My overall sense was that they are trying to cut corners and it shows.

Where do I begin? The website is very misleading as the photos are probably ten years old. The hotel is in utter disrepair. In our room there was mold in the shower and around the AC duct which I cleaned myself. We had paid for a balcony but we’re given a French Balcony which is just a door that opens. The floor was dirty with dead bugs and an old set of contact lenses. The breakfast was average at best but the young lady did make a good cappuccino. They advertised a roof top bar but it is permanently closed. We brought our own wine up there to watch the sunset. There is a sister hotel below where you can access the beach club for 85 euros per day which is not worth it. The hotel is 10- 15 minutes out of town and a 40-50 euro cab ride so we rode the city bus back and forth to Sorrento. This hotel has potential but unless the owners are willing to upgrade the facility it will continue to deteriorate. Sadly I would not recommend this hotel to anyone!