Kenzi Menara Palace & Resort Reviews

Everything seems great in this hotel. Room, food, service...The manager ILHAM is super kind and helpful. Definitely will book again.

Exceptional, warm, professional, efficient, Team with heart ❤️ on hand. The hotel represents in every way the hospitality of the Moroccans of Marrakech!! I recommend this hotel to everyone - large clean swimming pool - deckchairs and mattresses available and in very good condition - spacious/comfortable and air-conditioned rooms and always clean - international breakfast buffet - The cuisine is very good, varied and of high quality!! - Private parking - professional luggage service The team really listens to the customer in all possible situations. The family of the deceased

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Very good service and very clean as a hotel I highly recommend

We stayed one week in this hotel and discovered Marrakech for the first time. I loved the spa, the swimming pool area, the gym as well. The absolute best part was the kids club, as my child had a gorgeous time whenever she stayed with Nada. That was absolutely brilliant in every way and made our holiday completely unique. In terms of the facilities, I’d recommend changing the furniture as it’s outdated. The size of the rooms were really good though. The staff honestly really depended on who I talked to, but this was during Ramadan so I’d say most of them did their best. I would just recommend to not blame the client if something doesn’t work (our key cards kept on not working and I was even blamed at some point!!!) but again that’s only two individuals at reception and the rest of them were very nice. The breakfast had a lot of options, some good and some not, but I wouldn’t say it was bad- only room for improvement. So, change the sofas and chairs, get rid of one or two few rude and inpatient members of staff, and it’s definitely a 5 stars. Again, top class service at the kids club.

Very good service at this hotel. The only issue we encountered was no iron in the room and the charges for iron services were quite high. The facilties also require a bit of updating such as the bathroom.

The dining options were very over priced to the rest of the city, for example for a mediocre lunch we were charged $95 for two people, a similar lunch cost $15 in the city and not nearly as good on the quality. You had to take a cab to leave the property and Morocco does not have a regulated cab industry and they would give you random prices to come and go. Upon checking out they do not know how to run a line and gave preference to the locals over us 3 separate times to the point we just left as we did not want to miss our flight.

Great stay, the buffet is really expensive. It’s much cheaper to order food at the pool bar or room service and it’s better quality than the buffet.

Definitely not a 4 or 5 star hotel. Definitely will not be going there again

Menara Palace hotel is a true gem of Marrakech. The hotel is beautiful and everything you could ask for. The staff are incredibly friendly and helpful. Would highly recommend staying here.

Very good hotel, clean and stunning pool (be aware, that there is always DJ music in the afternoon). Good food, but could be a bit more creative. We had excellent days relaxing :)

It was not to the standard it was advertised on *******. The check in take very long. The staff was not helpful. They don’t even remove dirty dishes from the rooms for two days. The overall everything was poor.

The hotel is definitely not 5*. The hotel staff are lovely but the amenities are basic. There are 2 restaurants but not very much choice in food. You have to pay for basic things like getting items ironed as they do not provide an iron and extra costs that aren’t stated before. The pools and stuff to do around the hotel can be upgraded to offer more within the resort. It was ok but the resort can be upgraded more.

Very nice hotel. Pool is fantastic. Dining is pretty good. Beer selection could do with improvement. But overall very happy. Would love to stay again.