Guest User
December 27, 2023
We arrived late, we booked in and was shown our ground floor room which was very small for three adults we had two single beds, and one pull out bed which was very unsuitable for my granddaughter as she is tall and her legs was sticking out of the bed / chair. I phoned reception and told them this is not what we booked, she said it was only for one night we will sort it out tomorrow. We also found out the patio lock was broken as well so this was unlocked all night I complained about the door to the woman on reception and she put the phone down on me. So I went to reception to be told, we will sort it out tomorrow she was very unprofessional, and basically told me we cannot do anything till tomorrow it looked like to me they didn't have the room I booked. We had a very uncomfortable night with the door being unlocked, we did not feel safe. The next day we saw a new younger receptionist who was very helpful when I told her what had gone off the night before we had too wait a few hours before we was given a better room. I can say the hotel deor was a bit dated and looking tired with wallpaper peeling off in places. I can highly recommend the restaurant all the staff in there are great and very helpful. The beach area was ok but the hand rail going into the sea was broken at the base and was not stable, my wife had a bad fall coming out of the sea, she badly bruised her upper arm, a member of the restaurant staff saw this and rushed down and got a bag of crushed ice so it would soothe the injury I reported this to reception again. And they didn't do anything about it. I found out that three others had fallen down as well, I reported all this to my travel Operator . And they will be looking in to it. Overall the receptionist on the night shift was very rude towards and was not very helpful.