101 Reviews
Sheraton Grand at Wild Horse Pass
Chandler|2.27km from Huhugam Heritage Center
I'm writing this review on minute 15 of being on hold with this hotel. I stayed at this hotel in May. For the first several nights, it was servicable. However, on our last day of vacation, intended to be a day of rest after four work days, we awoke to find there was no water at the resort. By 9 AM, the restrooms had the ambiance of an outhouse, and with cancelled spa appointments and little acknowledgement by the hotel that the lack of water was an issue, we asked to rebook at another Mariott property. The hotel staff had us look on our own phones for a new location, and at an expense of over $50, we relocated. The second hotel, also a Marriott property, without notice, was resurfacing its pool and offered little respite. Upon returning home, I found that the hotel had not checked me in for my first night, billing me instead a ”guaranteed no show” rate, which is non-reimburseable as a corporate travel expense. And, after reviewing invoices, I discovered that the hotel not only billed the no-show rate for a night that I did indeed stay, the hotel also appears to have billed me a regular rate, double billing me. For a five night stay, I have three invoices to attempt to reconcile. I'm now on minute 19 of being on hold with the hotel. I have emailed customer service twice, to no avail. Terrible service. I'm giving this hotel two stars only because the view is lovely. Marriott, do better.
