Ibis Cannes Mandelieu

The first night of our holiday we had walked into the town centre to get food/ drinks for our apartment. we needed a taxi home but we couldn't find one we asked in 2 supermarkets if they knew where we could get a taxi from they both said if you go to Ibis hotel they will call a taxi for you. We went across and was served by an extremely rude member of staff behind the reception. we asked if she was able to help us call a taxi as we had been told by 2 places that we can get a taxi from this hotel. she rolled her eyes and signed and asked where we was going, as I went to get my phone out to give her the address she was like fine I will order you a taxi and walked off. She disappeared for about 5 mins and then came back to the drinks bar which was next to the reception and served a few customer. She then just walked past me and served someone who was waiting at reception. I waited patiently till she was free with the customer. I asked her did she manage to order us a taxi she shouted so loudly at me ' noooo im busy' even though she was just sat at her desk doing nothing and told us she was going to order us a taxi when she walked off. She then asked me for to find the address of where we needed to go, I had the address in my hand but before I got chance to say it she said you will just have to wait I am busy serving (as another customer had walked in at this point) my partner had to come in and take over from me trying to get a taxi as I was so embarrassed and upset at her shouting at me in front of others. After a good 30 mins or more of her saying she was busy she eventually started ringing a taxi for us, but whilst on the phone she was signing and rolling her eyes on several occasions. I was so upset as it was our first time in this country, we had no clue where we was going, it was dark and she was unwilling to help. I will never advice anyone to go back to this hotel unless they want to be shouted at.

Typical Ibis property. Basic but totally acceptable room for a very fair price.

The hotel could not find my ********** reservation and i needed 10 or 15 minutes to convince them to let me check in. The lady at the reception was friendly and at the end all was fine. Just the confusion as i entered the hotel and they did not find my reservation in their system made it a bit difficult.

It started badly, the Guy on the reception virtually ignored me, more interested in his telephone call than acknowledging my arrival.The room was less than average, we were not offered an upgrade. The whole atmosphere was less than welcoming

Very very bad experience With my booking at ibis Cannes. My room was booked for myself and two kids, on arrival they didn’t have the room and said it was not there problem after taking payment. After 4 hours with customer complaints no joy. Get through to uk head office where a lady called Bridgett put us in a hotel in Nice on a like to like price rate. On check out they charged me the hotel rate for Nice. Called Bridgett who doesn’t take my call or texts. Would never book with this group again. Would highly recommend not booking with with them. No customer care. Never had such a bad experience as this ever before.

My partner and I stayed here for a week and we had the nicest time with such friendly people. We had a buffet all you can eat breakfast every day which is definitely recommended so much to choose from and freshly pressed orange juice you can do yourself which was a bonus. Clean rooms everyday and basic bathroom with a view of the mountains was lovely. We both will book here again!

1. The air-condition did not work. Even after informing the reception about this, nothing happened, nor was we given the option to change rooms. 2. The showerholder was broken. 3. The room was small. The bed was basically the only place where you could open a suitcase without it being too much on the way of walking. 4. During our 8 night stay the bedsheets was maybe chaged once. No basic hygiene stuff (missing toilet brush) Had to run behind the cleaning ladies twice for fresh towels Just one towel for body, face, hair and hands is unacceptable. 5. As an Scandinavian i think the breakfast was sub-optimal. Basically the only protein was either egg (scrambled or boiled) and sausage of one variant. And there was not really that many fruit options. Carbs they do have plenty off. 6. They tried to rip us off by calling our room one day early and saying that our reservation ended so we need to book an extra night. Not until i showed the email of the orig. reservation was this sorted out. Would not recommend. On a good note, the location is really good.

The hotel feels run down, with doors working poorly and buttons hanging off the lift. The shower didn’t feel clean and had other people’s hair in it. The breakfast was disappointing. A lack of selection, and no alternative to cow milk.