Alpenhof Lodge Reviews

This location is dishonest. I tried to change my reservation by one day and they wanted to charge me $50 more, so I cancelled my reservation. When I asked for a confirmation number for the cancellation, they told me it was the same as the confirmation number I had been given when I booked. They did not tell me I needed to call Trip.com to let them know it was cancelled. When I did not receive a refund, I checked on it several months later, and they claimed I had never cancelled with them and would've needed to cancel with Trip.com anyway. A manager never called me back. I have never had a hotel steal my money before when I cancelled ahead of time. Buyer Beware!