freweiny
August 6, 2024
I booked for 3 people, for me and my 2 children, unfortunately I got a studio for 2. The hotel website says that 🛜 wifi is free in outside areas, that's not true at all, it costs 10 euros per person for 7 days. Air conditioning Kösters costs an extra 9 euros per day. On the same day I reported that the room was definitely not for 3 and asked to be given another room that I had paid for. The staff told me it was for 3 people and they didn't have any other free rooms. She was unfriendly and unhelpful. The room had 2 beds 90x 200 and a small sofa, it wasn't a proper sofa bed, it was about 70 wide and 160 long. Very bad experience, never again in this terrible hotel.
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