110 Reviews
Hotel Fenix Gran Meliá - The Leading Hotels of the World
Madrid|0.16km from Vkingas Madrid Fashion Shopping
As a whole, this property is excellent. My family and I stayed here for one week in April 2022. We stayed in a two bedroom suite on the sixth floor, which was clean, comfortable, and had great views of the Plaza Colon. Amenities were stocked well and things were replenished well daily (expected, but often not delivered in hotels). We were also given access to a lounge on the seventh floor that served breakfast each day and snacks, which was a fun break from sightseeing. Elevators are very slow and small, but that is to be expected of a hotel this age. The location is decent, but not amazing. You are at least 0.7 kms from all the major sightseeing, so be prepared for 25 minute walks each way or use the metro. The reason why this hotel did not earn a 5/5 was because of what happened on the final day of our trip. When we returned, there was a leak in the ceiling dripping water into one of the rooms. It turned out that the water was coming from a terrace jacuzzi and that it was not fixable. We were moved to a lower quality room (same layout, but lower quality) on the first floor (note to hotels: never downgrade your guest). The staff also seemed unapologetic and did not offer any compensation for our trouble. This left us with a sour taste in our mouth and ruined what could have otherwise been an extremely enjoyable stay. Overall, I'd recommend this hotel, but there are definitely other solid options out there too.
82 Reviews