Hyatt Regency Madrid Residences

The two bedroom suite we stayed in was really spacious and nice. It wasn’t as clean as I expected. There was hair and dirt in the fridge and the toilets. They gave us an inventory of everything in the apartment. Quite a few things were missing, which we pointed out. I had purchased a nice bottle of Rioja and was looking forward to relaxing the night we arrived. But the listed corkscrew was missing! We notified the staff member and he said he’d bring one. Hours later I asked again. He said he’d bring it the next day. We never got a corkscrew and I wasn’t able to enjoy my rioja. We asked for more nespresso coffee pods for the room. The staff member told us to come downstairs and get it ourselves. The next day my husband went down to get some more coffee and another staff member told us we weren’t allowed to get our own coffee and was really rude about it. He said we had to call and ask for it. We also had been getting refills on the dishwasher detergent. We asked for more one day and we’re told we were responsible for buying our own. Overall, I was disappointed in the customer service at this hotel. The staff were rude and unhelpful. The room was spacious but not as clean as I was expecting. Disappointing.

We had two weeks really enjoying this property in Madrid. The area is very safe and close to many restaurants and shopping areas The residences were a perfect spot for traveling around since you have metro and bus stations just 1-2 blocks from property The attention and kindness of all reception personnel (Maria, Victor & Angel) including cleaning staff were truly exceptional. Having a Hyatt quality with daily change of towels and general cleaning simply is a plus when you have an apartment and returned tired after long walkings and shopping in the city Thanks for having us and hope to return to this property on our next visit to Madrid ..!!

An amazing option for families. The reception desk was very helpful. Angel was amazing as well as the ladies were very attentive. The location was the best, convenient distances to almost everywhere and away from the hustle and bustle of the noisy Gran Via area. Supermarkets nearby, which was also convenient for grocery shopping. The kitchen was amazing equipped with best appliances and all the cutlery and kitchenware were available. Will definitely be my choice when visiting Madrid next time!

Spacious, clean, fully equipped with kitchen and dinning space, and very well located. Very nice neighborhood. Walking distance from Salamanca, nice restaurants, beautiful sightseeing. Highly recommend if you are staying with family.