Barceló Emperatriz

Barceló Emperatriz Reviews

Barceló Emperatriz

C. de López de Hoyos, 4, Madrid, SpainView Hotel Details
Barceló Emperatriz
Barceló EmperatrizBarceló EmperatrizBarceló Emperatriz
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Barceló Emperatriz Guest Reviews

4.5/5
Great
112 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.6
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All Reviews(112)
Positive reviews(108)
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Negative reviews(4)
Guest User
Deluxe Room 1 King bed
Stayed in Jun 2024
Friends
2 review
4.5/5
Great
Posted on Jun 27, 2024
A nice and clean boutique hotel on a quiet street. Walking distance to Salamanca, the higher end shopping/restaurant area. The reception was very efficient at check in. Breakfast was really good - you get a buffet with a decent selection plus you can order eggs/main from the menu.
Guest User
Deluxe Room 1 King bed
Stayed in Sep 2022
Friends
6 review
5.0/5
Outstanding
Posted on Sep 17, 2022
Definitely a very good option to stay in Madrid, I’m staying here in December that I go back there. I really can recommend this place, the only downside is that if someone from your neighbors leave early the maid services can make so much noice and you end up waking up because of the noise they make.
Response from Property: Dear Guest,We appreciate that you took the time to share your experience with us.We are happy that you enjoyed your visit.Please don't hesitate to inform our Reception team if you are disturbed by our other guests so that we may take appropriate action with the required discretion.We look forward to seeing you again.Kind regards,Equipo Barceló Emperatriz
Wei
Stayed in Aug 2022
Business travellers
15 review
5.0/5
Outstanding
Posted on Aug 9, 2022
Really good experience with the staff. Very convenient for biz and tourism.
Response from Property: Dear Guest,Thank you for taking the time to review your stay.Thank you for acknowledging our team members who work hard to ensure that we deliver the best service and always meet your expectations.It is rewarding to know that you also appreciated our convenient location.The entire team look forward to welcoming you back for a future visit.Kind regards,Equipo Barceló Emperatriz
KimJongwon
Deluxe Room 1 King bed
Stayed in Mar 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Mar 22, 2024
The staff is very friendly and the prices are reasonable even though it is a 5 star hotel.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.The entire team look forward to welcoming you back for a future visit.Best regards,Equipo Barceló Emperatriz
Marta Oliver Tizón
Deluxe Room 1 King bed
Stayed in Aug 2023
Family
5 review
5.0/5
Outstanding
Posted on Sep 10, 2023
I stayed at this hotel to carry out a procedure at the US embassy first thing in the morning. When I left early, breakfast was not open yet and they made me a piping hot latte to take away while I stood in line at the embassy. Excellent service, attention and detail! Then upon returning my son and I enjoyed a great feast at the breakfast buffet. The pillows on the bed are spectacular by the way!
Original TextTranslated by Google
Response from Property: Dear Ms. Oliver, Thank you very much for taking the time to review our hotel. Your opinion is very important to us and we are delighted to know that you enjoyed your stay. We are glad to know that our staff was able to offer you a hot latte before your visit to the US Embassy, ​​and that you and your child enjoyed our buffet breakfast upon your return. We are also pleased that you found our pillows spectacular as we strive to provide maximum comfort to our guests. It will be a pleasure to welcome you again on your next visit. Receive a cordial greeting. Barceló Emperatriz Team
Emma Mar
Deluxe Room 1 King bed
Stayed in Jan 2024
Business travellers
18 review
5.0/5
Outstanding
Posted on Feb 12, 2024
Hygiene: Very satisfied, cleaning is very timely every day Environment: Located near Serrano, you can enjoy the city walk downtown on foot Service: Warm service, you can receive smiles and greetings every day
Original TextTranslated by Google
Response from Property: Dear Emma Mar,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz
Guest User
Deluxe Room 1 King bed
Stayed in Oct 2023
Couples
7 review
2.7/5
Posted on Oct 11, 2023
The picture does not match the room Some rooms have no windows, and you have to pay extra to change to ones with windows.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your review.We are pleased that overall your stay was satisfactory, however, please let us know of any preferences while booking, rooms with views are usually of a higher category and we allocate our rooms in accordance with the category booked. We do recommend checking the website for the relevant information to ensure that you book the accommodation type that best meets your holiday needs and wishes.We hope to welcome you back in the future. Best wishes,Equipo Barceló Emperatriz
Guest User
Deluxe Room 1 King bed
Stayed in Nov 2023
Couples
15 review
5.0/5
Outstanding
Posted on Nov 11, 2023
Eat well, sleep well, and have convenient transportation location
Original TextTranslated by Google
Guest User
Deluxe Room 1 King bed
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 10, 2023
Excellent service and extreme kindness. All perfect.
Original TextTranslated by Google
Response from Property: Dear guest, We would like to take the opportunity that your review gives us to thank you for your feedback. Thank you for staying with us and for these minutes you have taken to share the good impression you have of your experience in our facilities and, especially, of the excellent treatment you have received at all times. We send you a very cordial greeting. Sincerely. Barceló Emperatriz Team
Guest User
Stayed in Jun 2023
Couples
4 review
5.0/5
Outstanding
Posted on Jun 15, 2023
The breakfast is very good and the hotel environment is also good
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you very much for your kind feedback.We're glad that you had a pleasant stay and that it lived up to your expectations.It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz
Ajay
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Mar 11, 2024
Great property. Staff is very helpful. Got taxis for us. Check in was smooth. Area was central to all the areas.
VICTOR
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 3, 2024
From check-in to departure, I enjoyed the service and amenities of Emperatriz - Wish I stayed longer in this wonderful hotel.
Ira
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Feb 29, 2024
Great hotel with wonderful breakfast. I did ask for a free upgrade and was offered one at a cost. I thought as an ******* gold member the free upgraded would be part of the deal. That said, everything at the hotel was great. Staff is super friendly and professional. A great experience overall!
Ben
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Feb 15, 2024
Lovely hotel would only ask better English TV channels and sport access Other than that had a really relaxed family stay, we used to ease (25 min walk) to the Real Madrid stadium. Super hotel
JOSE
Stayed in Jan 2024
Business travellers
5.0/5
Outstanding
Posted on Jan 27, 2024
2nd stay at this hotel. Great location, clean, spacious rooms. Great bathroom with goos toiletries and amenities.