100 Reviews
SureStay Plus Hotel by Best Western Lubbock Medical Center
Lubbock|0.98km from Delta Chi Fraternity
We recently traveled to a nearby town to attend a college graduation. We chose this hotel based on its proximity to the university and only booked a hotel so that we wouldn’t have to be up and driving at 6 am. Best Western seemed like a good choice for a place we would be at for much other than sleeping. After checking in, we went to get dinner and then entered the hotel through the side door closest to our room. We were immediately greeted by the smell of sewer line. Upon entering our room, we noticed dirty walls and mirrors. The bathroom doorknob was falling off and had to have the screws tightened to be usable. I did that as best I could by hand. One of the hand towels had what I hope was a head hair on it. The bedding had stains on the sheets and comforter. They appeared old, which is slightly better. In the morning, we went to breakfast. The scrambled eggs looked like the hadn’t been cooked long enough and the sausage biscuits as a disturbing shade of gray. The coffee came out a light tan color and, along with the juice, was basically colored water. If I thought there was any chance of getting a different hotel room on graduation weekend for a major university, we would have left. As it was, we will just be sure to book with a higher quality hotel in the future. 
