A stay at Holiday Inn London - Kensington High St., an IHG Hotel places you in the heart of London, within a 5-minute drive of Kensington Palace and Royal Albert Hall. This 4-star hotel is 0.9 mi (1.5 km) from Olympia Conference and Exhibition Centre and 3.2 mi (5.2 km) from Buckingham Palace.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.
For lunch or dinner, stop by Boulevard Restaurant, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 706 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
GGuest User2022.09.30
Visit here often for work. The location is fantastic and the staff are always helpful and nice. The staff that work the Starbucks cafe in the lobby Ali, and Goitom always great me with a warm hello and go above and beyond.
In the heart of London, Novotel London West is within a 5-minute drive of Eventim Apollo and Westfield London Shopping Centre. This 4-star hotel is 2.2 mi (3.5 km) from Kensington Gardens and 2.6 mi (4.2 km) from Harrods.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and a banquet hall.
Enjoy international cuisine at Aroma, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in London? This hotel has facilities measuring 53820 square feet (5000 square meters), including conference space. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 630 guestrooms featuring refrigerators and iPod docking stations. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2024.09.30
Hammersmith station and bus stop is convenient for you to go everywhere
The minibar offers drinks and snacks
There are many Novetels in London, you will get which you really wanted to avoid the different locations. I just want a nearby Novotel close to Marriott in Canary Wharf area and when searching only in put novetel and at results get a west part one which is far from the canary wharf
Located in London (London City Centre), Citadines South Kensington London is within a 15-minute walk of Hyde Park and Natural History Museum. This 4-star aparthotel is 2.7 mi (4.3 km) from Buckingham Palace and 2.7 mi (4.4 km) from Marble Arch.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.
Featured amenities include complimentary wired Internet access, a computer station, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 92 guestrooms, featuring kitchens with refrigerators and stovetops. Wired and wireless Internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2023.06.02
Many things were positive about the room / hotel - location / friendly staff / excellent kitchenette in the apartment / coffee machine in reception. We were surprised that the “double” bed was actually 2 separately made up single bed mattresses pushed together. Surely these should be zip&link and you should give people the option of a twin or double set up at booking? They were very comfortable though. By far the BIGGEST issue was that the air conditioning in the room was inadequate to cool the room - this despite it not having been that warm a day in May and a cool evening / night. Spoke to the staff on the desk at midnight who advised how to set the air conditioning on the lowest setting - won’t allow you to set below 18 on the panel. Despite this and maximum fan speed the room remained in the twenties temperature wise overnight resulting in all of us having a terrible night. We even tried to open the windows at 1am but the large sash windows appear locked and not possible to open. It was unpleasant enough that if we didn’t have two young children we would have been asking to try and change room in the middle of the night! When I checked out, I mentioned the poor night and got an apology but no offer of recompense. If you stay at a Premier Inn and have a bad night you get a full refund. I would have thought there would have been some offer to make amends but evidently not. Unless you’re happy to be very warm and uncomfortable over the course of the evening I can only recommend against staying. It’s a shame as otherwise we would have been very pleased.
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125 reviews
4.2/5
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S$ 180
per night
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Located in Knightsbridge on the edge of Hyde Park, Bvlgari Hotel London is both a haven of calm in the centre of the city and yet under a minute’s walk from such landmarks as Harrods and Harvey Nichols. Elegant contemporary architecture and Bvlgari’s legendary flair for design are matched with an unparalleled quality of service. 85 generously proportioned rooms and suites are combined with unrivalled facilities, including a 25-metre swimming pool, 11 single treatment rooms plus one private double spa suite, the pioneering Workshop Gymnasium, a 47-seat Screening Room, stunning Ballroom and unique cigar shop with sampling room.Sette, the restaurant located on the ground floor of the hotel but operated independently, serves authentic Italian food from the heart of Manhattan with its own inimitable flair, being the first London location of LDV Hospitality’s Scarpetta Restaurant concept from NYC. Nolita Social bar and lounge serves up a heady mix of crafted cocktails, live music and DJs.
TTammy12102024.01.25
The room facilities are indeed high-end and exquisite, and the bed is very comfortable
The location is also very good. It is the most satisfactory one among the three hotels we stayed in (The Shard, Bulgari, and Mandarin).
However, the service feels not as warm and sincere as Wenhua
A stay at The Peninsula London places you in the heart of London, within a 5-minute walk of Green Park and Hyde Park. This luxury hotel is 0.7 mi (1.2 km) from Harrods and 0.7 mi (1.2 km) from St. James Park.Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include gift shops/newsstands, a hair salon, and wedding services.Enjoy British cuisine at Brooklands, one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in London? This hotel has facilities measuring 7492 square feet (696 square meters), including conference space. Limited parking is available onsite.Make yourself at home in one of the 190 guestrooms featuring minibars and espresso makers. Your bed comes with down comforters and Egyptian cotton sheets. 35-inch LED televisions are provided, with digital programming available. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.
GGuest User2024.09.15
My partner and I recently stayed at The Peninsula London, and it was a truly delightful experience. From the moment we arrived, we were impressed by the warm and welcoming atmosphere. The staff was incredibly friendly and attentive, making us feel right at home.
Our room was elegantly decorated and spotlessly clean, with a stunning view of the city. The comfortable bed and luxurious amenities ensured we had a restful stay. The hotel also offers a fantastic array of facilities, including a well-equipped fitness center, a relaxing spa, and a beautiful rooftop bar where we enjoyed stunning sunsets.
The location was ideal, with easy access to local attractions and dining options. We particularly enjoyed the delicious breakfast served each morning, which featured a diverse selection of fresh and high-quality options.
Overall, our stay at The Peninsula London exceeded our expectations. It's a perfect choice for anyone looking for a combination of comfort, style, and excellent service. We can't wait to return!
Grosvenor House Suites offers a unique experience for both short and extended stays. It combines the refined services of a luxury property with the privacy comfort and generous living space of a contemporary Mayfair residence.
The 130 suites offer unrivalled spacious accommodation and range from studios to one/two/three/four and five-bedroom Suites and Penthouses all with fully fitted kitchen.
Guests can also enjoy relaxed all day dining in the Atrium exclusive to residents only from early morning to the late evening.
The property features a 24-Hour Cardiovascular Fitness Suite with Free Weights and Resistance Equipment. There is 24/7 room service / complimentary Wi-Fi throughout / in-room spa treatments on request / 24/7 concierge and reception services. Daily maid service / Laundry and pressing service.
Grosvenor House Suites is situated on exclusive Park Lane in the central London and is overlooking iconic Hyde Park just moments from the best of London and offering convenient access to major airports. On our doorstep are exclusive boutique shops on Mount Street and short walk away from renowned Selfridges and Harrods. Whether it is for work or leisure come stay with us for a unique Mayfair experience.
With a stay at InterContinental London Park Lane, an IHG Hotel, you'll be centrally located in London, steps from Apsley House and within a 10-minute walk of Buckingham Palace. This 5-star hotel is 1.1 mi (1.8 km) from Piccadilly Circus and 1.3 mi (2.2 km) from Trafalgar Square.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a 24-hour fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. Planning an event in London? This hotel has facilities measuring 8730 square feet (811 square meters), including a conference center.
Stay in one of 449 guestrooms featuring LED televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2023.08.24
Amazing experience What really seperated this hotel from others I have stayed at is the staff and level of attention they provided. Their concierge are on point! I highly recommend this property and if you do decide to stay make sure you connect with Mark the concierge as he treats every guest as an ultra VIP
THE MARYLEBONE IS A LUXURY LIFESTYLE HOTEL WITH A SUPERB LOCATION IN CENTRAL LONDON.
A BLOCK FROM MAYFAIR AND A STONES THROW AWAY FROM BOND STREET AND OXFORD STREET IN THE HEART OF MARYLEBONE. A BUSTLING AND EXCLUSIVE LONDON NEIGHBOURHOOD WITH AN ARRAY OF FASHIONABLE BOUTIQUES AND EATERIES. THE MARYLEBONE PROVIDES EASY ACCESS TO THE BEST THAT LONDON HAS TO OFFER. THE WORLD FAMOUS SELFRIDGES IS WITHIN A 5 MINUTE WALK FROM THE HOTEL WHILE THE ELEGANT GREEN SPACES OF REGENTS PARK AND HYDE PARK ARE WITHIN A 15-MINUTE WALK FROM THE HOTEL.
WITHIN THE HOTEL - GUESTS ARE SPOILT FOR CHOICE. HERE THEY CAN DISCOVER THE LOCAL CHARM AND BUZZ OF 108 BRASSERIE - EXPLORE A WORLD OF GIN AND WINES AT 108 BAR OR INDULGE IN EXCITING COCKTAILS AT THE HOTELS GLAMOUROUS COCKTAIL BAR EACH POPULAR WITH LOCAL RESIDENTS.
HOTEL GUESTS ALSO ENJOY COMPLIMENTARY ACCESS TO THE ON-SITE AND EXCLUSIVE GYM *THIRD SPACE* OFFERING AN 18M SWIMMING POOL A RARE FEATURE IN A CENTRAL LONDON HOTEL - STATE-OF-THE-ART GYM - EXPERT TRAINERS -
ELEGANTLY APPOINTED CLASSIC AND DELUXE ROOMS COMBINE STYLISH AND CONTEMPORARY COMFORT. STUDIO AND LUXURY SUITES ARE AMONG LONDONS FINEST WHILE RENOWNED ROOFTOP TERRACE SUITES WITH RETRACTABLE ROOFS RIVAL ANY IN LONDON FOR THE WOW FACTOR. SPACIOUS FAMILY ROOMS CAPABLE OF COMFORTABLY ACCOMMODATING 2 ADULTS AND 2 CHILDREN UP TO 12 YEARS ARE AVAILABLE.
ALL ROOMS AND SUITES FEATURE - FREE HIGH-SPEED WI-FI * AIR CONDITIONING * NESPRESSO COFFEE MACHINE 55-INCH TV WITH ENTERTAINMENT SYSTEM AND CHROMECAST * MARBLE BATHROOM WITH LUXURY TOILETRIES
HIGH SPEED WI-FI IS AVAILABLE ON A COMPLIMENTARY BASIS THROUGH THE HOTEL.
WwhiskyQQ12024.08.15
The air conditioning is sufficient and the bed is very comfortable. The room is small but the location is great. The front desk service is very professional. I don't eat breakfast at the hotel. The front desk recommends a coffee shop.
With a stay at The Dilly, you'll be centrally located in London, steps from Piccadilly Circus and 7 minutes by foot from Leicester Square. This 5-star hotel is 0.5 mi (0.7 km) from Trafalgar Square and 0.7 mi (1.1 km) from Oxford Street.
Enjoy recreational amenities such as a health club and bicycles to rent. This hotel also features complimentary wireless Internet access, concierge services, and a ballroom.
Grab a bite to eat at The Terrace On Piccadilly, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in London? This hotel has facilities measuring 8181 square feet (760 square meters), including conference space.
Make yourself at home in one of the 280 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
GGuest User2022.10.24
The Dilly was probably amazing in the 1980's and 1990's but not much has been updated since then! We stayed in a Dilly Classic room which was perfectly fine, a good size, clean with strong Wifi. The shower was powerful and there was plenty of hot water. I know some people on this site weren't impressed by the breakfast but I thought it was great. Obviously, the location is fabulous. However, I didn't feel the room was up to five-star standard. The coffee was instant and the milk small UHT cartons. There was no fridge or mini-bar (though we were in the 'cheapest' room so may be different elsewhere). The toiletries were cheap and basic (so bring your own), there was no plug by the bed to charge devices overnight and no Blu-tooth speaker which seems to be a given now in higher-end hotels. The style of the room itself was quite dated including the landline next to the toilet which I'm sure was incredibly cool in 1986 :) Overall, if this was a three-or-four-star hotel I'd give it full marks, but as it's a five-star, (and more importantly charging five-star prices), it's lacking in some areas. I believe the hotel is currently 'between owners' which makes sense, as I guess the current owners don't want to invest and are ticking along until the new ones take over. It's not dreadful by any means, but they charge a lot for what you get.
Raffles London at The OWO is a culture-moving destination for modern tastemakers, fusing the heritage of its listed home with unparalleled contemporary pleasures. This unique Whitehall hotel is an elegant stage for personal, business, and state occasions.
SSe7enTian2024.05.12
Very good. The experience of staying here is very good in every aspect. I am very satisfied. I like it very much.
Outstanding
73 reviews
4.8/5
Price from
S$ 1,268
per night
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Top 20 Premium Hotels in London
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Latest Reviews for London hotels
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Find highly-rated hotels with real reviews and ratings to find the perfect stay!
4.6/5
Outstanding
GGuest UserBe careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel.
When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied.
Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS.
In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates.
This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed.
It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.
AAndy NooGreat location close to Kings cross /St pancreas Station and not far from attractions, its 2 hotels in 1 that is predominantly used as a transit hotel for overseas tourist on day trips. The hotel is clean, and you need a room key card for the lift to move and also to get to the corridors of your room so security is good.
Downsides are that outside noise enters easily due to the old metal windows and rooms a very warm, it can be noisy throughout the night as people arrive and leave at all times. We had a room with an interconnecting door that the people in the other room tried to open at 1.30 am when they first arrived , they were also incredibly noisey shouting once awake which was at 5am due to sightseeing trips with the noise coming through the doors really easily, so it disrupted our stay . The breakfast was very good with a good selection of full English and continental foods, which set you up for the day ahead. Would we use this hotel again ....possibly
GGuest UserThis hotel is a clean modern hotel which is well maintained. My wife and I stayed here twice, for 3 and 4 days respectively while touring the UK. The rooms were comfortable for sleeping, quiet and the air-conditioning worked well. The bathrooms were well designed and very clean. Housekeeping was fine. The major problem was that both of our rooms were very small and they had virtually no space for clothing. There was no usable drawer space and closets were tiny and had an inadequate number of hangers as well. If you are traveling for other than 1-2 days, there is no place to put anything. Living out of suitcases for 4 days or more does not add to the enjoyment of one's trip. The Breakfast is at best, just OK. There is a minimal amount of fresh fruit and while you can order off a hot breakfast menu, most things we ordered were not very good, so we stopped doing that. The Reception staff was marginally helpful. No one came to help us with our luggage. If you need a taxi or limo to take you to the airport, you are on your own. In addition, the front of the hotel is covered by bus stops so the taxi or limo has to try to find a place to pull us to load or unload. There are just a lot of annoying things about this hotel, some could be remedied, others probably not. For my next visit to London, I will not be staying here.
GGuest UserStay was great until I found out they took money from my bank for breakfast I didn’t take. I stated at check-in I didn’t want breakfast as I was at work early the following day.
I called the hotel for a refund, only to be told I need to send an email to the manager and they would check the cctv to ensure I didn’t attend breakfast.
GGuest UserJust leaving Holiday Inn Sutton and have had a truly wonderful stay. This hotel was used as a base for exploring London and surrounding areas and can't recommend highly enough. Ok we're not talking 5 star luxury, but if you're looking for that common sense should tell you to book elsewhere. However if you're looking for CLEAN (so important) and comfort with EXCELLENT staff then this will be for you! Staff are honestly some of the best I've encountered (even in 5 star hotels) and I don't say that lightly. Restaurant, front desk, housekeeping, health club all an absolute credit to the hotel and brand. Thank you. Nothing was to much trouble and you made our stay really great. It's the morning and evening acknowledements and friendly vibe and all the little touches that really do go a long way. We'll be back and would highly recommend this hotel and if there's a way to reward staff on duty 27th-29th August 2022 please do :)
CChua Yuet LeeWe are stay at this wonderful hotel for one nights.
Here are our honest comments:
1) The location is convenient, just two bus stops away from Terminal 5 by the No. 423 bus.
2) The bedroom is elegant and equipped with modern facilities. It is very clean, comfortable, and comes with high-quality bottled water, tea, coffee, and cookies.
3 )The bedding is also very comfortable for sleeping.
Overall, Keep up the good work and continue to provide high-quality service at a reasonable price for your customers.
Best regards, Kit Chua Malaysia
GGuest UserHotel staff are very welcoming and helpful. The hotel is located perfectly for a visit to West Field shopping complex, 5 minutes walk away. The room we booked was the lowest priced available without breakfast included. It was clean and well presented as you expect for a Hilton. Tea and coffees provided as well as a fridge. The bathroom looked tired with heavy wear around the lower door and skirting given an appearance of shabbiness. That said it was clean. Also thankfully it wasn’t cold outside ( just wet ) as the heating wasn’t functioning.
GGuest UserWe stayed 3 nights here, first night the rooms were wrong, after going to reception the ignorant woman behind reception was no help. Her male colleague changed the rooms on day 2. All 4 rooms were dumps, not fit for 1 star. Our room in the basement was directly above the tube line, you could hear it travelling every few minutes. Health and safety doesn't exist here. Breakfast is basic, no hot food and the milk was sour and stored in a flask. Everywhere except reception is filthy. The bar was closed for 2 of the 3 days we spent here as the barman did not turn up for work and nobody else was authorised to open the bar including the manager. 10 pounds charge to store your luggage while you wait to get checked in!!! While passing through reception at various times we heard at least 6 people complaining about the rooms they had been allocated. Nothing matches the photos online. Windows unlockable, safes not working, corroded tap in the ”newly refurbished bathroom”, showers blocked. Well over priced for what it is. This place is not a hotel!! Unfortunately 0 stars is not an option.
GGuest UserDon’t know where to start. The room it self wasn’t where the reception was, turns out it’s about 100m down the road & round the corner, making the below issues not worth chasing up for a short stay. A horrible smell, Very sewage/stagnant water I would say. Which come from the bathroom sink, which hair & gunge was blocking it leaving a slight blockage. Very cramped, you couldn’t swing a cat around the room. Window latch was damaged, led to feeling insecure even being high up. Dodgy wall fittings. Inc now where to hold the shower head on the wall. Crap little kettle that was broken & burnt my partners hand. Rusty/dusty fan. No bin! All round a pretty grim place. This said room is what my guess is one of a few which is not advertised in the photos when viewing/booking.
AAngelI am writing to provide feedback on our recent stay at your hotel. While the location was excellent, we found that the hotel itself was in need of some improvements.
Firstly, I would like to highlight the positive aspect of our stay, which was the great location of the hotel. It was conveniently situated near various attractions and amenities, allowing us to easily explore the area. This was definitely a major advantage during our visit.
However, we were disappointed with the overall cleanliness and maintenance of the hotel. The rooms appeared to be in need of a deep cleansing, as there were noticeable stains on the carpets and walls. Additionally, the furniture and fixtures seemed worn out and outdated. A fresh coat of paint and new beds would greatly enhance the overall appearance and comfort of the rooms.
Furthermore, we found the lack of a welcoming lobby person to be quite disappointing. Upon arrival, we were not greeted or assisted by any staff members. This lack of hospitality made us feel unwelcome and left a negative impression.
In conclusion, while the location of the hotel was excellent, we believe that improvements are necessary to enhance the overall guest experience. A thorough cleaning, along with updates to the rooms and furniture, would greatly improve the comfort and aesthetics of the hotel. Additionally, having a friendly and welcoming lobby person would contribute to a more positive and enjoyable stay.
P.S. positive side- I truly appreciate the staff at the hotel who made the effort to move us to a more convenient floor. Additionally, it's always a pleasant experience when the breakfast lady is friendly and accommodating.
(No elevator/lift)
(I paid too much for 3nights so I was expecting a good place to relax after 27hours of travelling with a toddler).
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