Holiday Inn Express London - Victoria Reviews

Fantastic holiday Inn Express Hotel offering a great night's sleep and a wonderful powerful shower in each room. OK breakfast. Pre cooked served warm. Everything else was good. I'd definitely stay here again.

Close to Pimlica Underground Station, close to the Thames River, easy to access, the hotel is generally clean, the room is small, English breakfast, no elevator

I rushed to the Holiday Inn brand, but it turned out to be a room in the basement. It was horrible. Holiday Inn Express has such a room and management, which is unacceptable. Fortunately, I only booked for one day, and I will not be able to book this hotel in the future room up

The location of the hotel is great and convenient for traveling!

The room is too small, the bathroom is pretty good

Clean and neat, the store is very new

Room was a cosy but reasonable size given it's in London, at least you can get around both sides of the bed. Weren't sure whether the wall features were decoration or coat hooks. Decent choice at breakfast and the waitresses were friendly and helpful. Actually had a toaster that doesn't burn the toast!! Good location for Victoria area, Thames and Westminster.

Pretty good for the price and location. There was an annoying buzzing all night. At first I thought there was a helicopter hovering above the hotel but realised it couldn’t be as it went on all night and morning.

Everything was fine except the miniature bathroom sink I couldn’t washed my face. The next day I spoke to front desk and she gave me another room . Overall was excellent service.

I love the facade of the building. Easy to find and very accessible to walking, or using the local transport. Staff were very friendly and accomodating. Would love to stay again when I visit on my next vacation.

The staff was super friendly and accommodating. Our first room had mold on the ceiling of the bathroom and we requested a move and they did so very quickly. Breakfast was very average but convenient and staff was also super friendly in the breakfast room. Location was very close to the tube and the neighbourhood seemed very safe.

Excellent customer service. Friendly and efficient at front desk. Rooms are basic and adequate. No written instructions for remote to fan, or for air conditioning. Had to get help from front desk. Very friendly staff member tried to help. But ultimately neither the fan nor a/c worked. Luckily the weather was mild and the window could be opened.

Excellent stay and great customer service. We were kindly given a large family room by the very friendly front reception staff. The family room was what we needed lots of room and comfort. Continental breakfast was really nice plenty of selection. Location was very good 5 mins walk to Pimlico station. I would highly recommend this hotel. We will be back again soon!

The hotel disappointed with discrepancies from the pictures and the advertisement. It was dirty upon arrival, with debris on the floor, yellow stains on chairs, floors, and a hidden white spot under a sofa cushion. Dirty marks adorned the walls, and the pillows were dusty. Breakfast was also disappointing with a limited selection. One of the staff members served themselves breakfast, spat the food back into their disposable glove in front of us, and continued serving without changing gloves. They only lightly rinsed the disposable glove under the sink. They also handled dishes and put out new food without washing their hands or changing gloves. This experience was so uncomfortable that I chose not to have breakfast at the hotel the next day, even though I had already paid for it.