Terrible experience. Wooden sticks instead of spoons on the coffee/tea tray, more suited to McDonalds! No storage space at all in the room, just one shelf. Tiny table, no room for a laptop etc. Dark, gloomy room. We wrote to say my husband walks with a cane, so needed to be accessible. They assume that metal ramps (for wheelchairs) suffice, however without handrails a walking stick user has difficulty using them. 2 steps to the bar, no handrail... We were given a "disabled" room which was a joke. Only one handle next to the WC and the shower seat....not useful when paralysed on the wrong side! Tea/coffee facility unreachable for anyone in a wheelchair, ditto the one and only shelf. One member of staff was very helpful (she showed me their other handicapped room, which was equally unsuitable though brighter). Other staff indifferent. They didn't even clear 2 dirty glasses and a bowl of (stale, inedible) nuts from the room in the 2 days we were there. Nothing about this hotel is 5 star. Even the handicapped parking space I had reserved (30 euros a night) had a car parked there, probably because the wheelchair symbol was tiny and obscured by a plant. Disgraceful place. Avoid at all costs.