Guest User
August 14, 2023
Worst choise we have ever made! We were supposed to stay 5 nights, that were fully prepaid, and left same day . They promised by phone a different room but allocated us differently because there was no note about our request. The food served in the restaurant is the worst quality you can have. It smells bad and there are no food and hygiene measures. Impossible to eat. Understaffed. Waited more than 20 minutes in a row to order coffee in the bar. Very expensive ( 4 euros per bottle of 1lt water). Don't expect to see a beach side hotel. It is far from the beach, nothing like the photos. You need to walk a big distance in the heat or wait for a golf cart car to take you there, if you find one available, which is also totally un safe . The pool is dirty, always full, no place to sit. When we complained for the room they said they were fully booked and could not change us. Of course we decided to leave the same day after experiencing the lunch and pool area and at that point they found a room as the one we had asked "from a last minute cancellation". Poor management with no interest in customer satisfaction and staff with no experience. Our holidays were ruined. We left the same day.....