13 Reviews
Britannia Hotel Leeds
Leeds|0.48km from Swarcliffe Parade
Not sure where to start. Back in September 2021 I booked a room for the SlamDunk Festival in June 2022. The room was £45 and having stayed here before I knew the location was close to the venue, albeit the hotel itself was dated & not the best. A few weeks ago they contacted me to say that the room was 'no longer available', despite the fact I booked it 7 months ago. They offered to move me to another hotel 45 minutes away on the other side of Leeds! I asked why the room was no longer available and they told me they were closed that day. I have since discovered that this is NOT the case. I asked someone to come back to me with a better solution. A month has gone by and I've heard nothing. I have since sent an email explaining my concerns and asking for a response, it's been nearly two weeks and I've heard nothing. I've messaged them again and nothing. My booking is a month away and I have no idea whether my booking stands. This trip was primarily for my 7 year old daughter who was looking forward to her first festival experience seeing her favorite band! Not going would have been heartbreaking for her, fortunately I've booked another hotel as a reserve, but at a FAR higher cost. I've done some research and what's concerning is the fact that this seems to have happened to a number of people. What's more concerning is that this seems to happen to people every year this festival is on, irrespective of the date. It's clear what is happening here. They are telling people who booked early for a cheap price that the room is no longer available so they can resell at a higher price due to supply and demand. It's utterly DISGUSTING! What's worse is the fact that I have raised my concerns direct to Britannia Hotels and no one has bothered to come back to me. With regards to the hotel and service, all I can say is that it's extremely dated and the service is poor (It took nearly an hour to check in last time I stayed here). I knew full well this was the case when I booked it but for the price it was worth it as it's close to the venue and easy to get to from the motorway. Something needs to be done but I suspect I won't hear from anyone from Britannia Hotels between now and June. I will be pursuing a complaint and I will be speaking with Citezens Advice because the behavior of the people running this hotel is nothing short of appalling.
Outstanding
149 Reviews