Guest User
January 31, 2023
We visited the LaSpa hotel and stayed in a renovated beach house. It has to be said that the high price of the room was not particularly justified. Would have expected a more innovative, inviting environment and more furnishings in the lobby of the beach house. When checking in at the hotel, you had to ask the reception staff yourself several questions (where to get breakfast, how to get around). In addition, the dinner experience at Liiv resto was bad, there was no service of any kind, the young girls couldn't answer questions (no knowledge of the products) and it took an awfully long time. In addition, it was not possible to sit at a table in the restaurant as a foreign guest was listening loudly to Spanish videos in the middle of the restaurant.... so dinner had to be eaten on low couches. None of the waiters asked about the situation or offered any solutions. The waitress at breakfast was intrusive and immediately demanded an answer as to whether we would like something from the side menu or find what we needed in the buffet. We arrived quite early for breakfast and this kind of pestering was not pleasant. Finally, I asked about feedback forms when checking out of the hotel. I was told there was one on the website, but unfortunately could not find it there. All in all, poor customer service overshadowed the overall experience and it was difficult to find a sense of well-being.