Larry
October 22, 2023
The hotel is in a prime location which is great. However, it is not the required standard of a 4* hotel at all! The rooms are spacious and clean, the cleaning staff are great - very frustrating there was no use of an iron or ironing board which is essential to most guests. The only one buffet dining room is dark and depressing, no natural light. Fortunately, our room was pool facing which I requested after reading reviews of the smelly riverside on the rear of the property. The worst problem of all is the pool sun beds area which consist of part concrete and 3 main areas of grass, which were like swamps in some parts and muddy everywhere else!! This is because at night they hose down all the sun beds in there positions on the grass and as you can imagine the grass gets sopping wet and muddier and muddier - hence you need to wash your muddy feet before entering the pool - completely unacceptable!!!! We have been to many, many hotels with grass areas and never experienced this before. This hotel has a ‘captive audience’ in La Cala and should invest in concreting the whole area around the pool, the grass areas do not enhance the space, in fact the opposite when it is always a muddy mess and then expect their guests to just put up with it. The low rating reviews will continue to substantiate these ‘below par’ experiences from their guests.