Hotels near Gio Mall, Kuantan

We spent two nights here on business and I must say that everything was excellent. The location of the hotel is quite close to my destination as well as some other business centers in the city. As for the room, even though being small, but it is excellent and surprisingly comfortable. I would definitely recommend this hotel to others having a business trip. However, this hotel might not suit those enjoying a family trip due to its limited room space

I was assigned a room at 4th floor. Since its at lower level of its 15 storey, I requested a room facing not facing the noisy main street. Good choice: view of a football filed, a mosque and part of the city. The room: The Hotel management probably believe that 1980s heyday decor is a selling point. Save for the flat screen telly, the rest still preserves its 80s setting: louvred wardrobe, bedside cabinet central console with rocker switches, blanket on top of sheets (not quilt), tiled (not marbled) bathroom floor, queen (not king) bed. They try to keep the cleanliness but the permanent stains on chairs, moulds around aircond vent, peeling furniture paint, mildew on bathroom wall are beyond the housekeeping department’s routine; the whole place needs serious makeover.

Location is very strategic. Right on Jalan Besar where all the nice cafe is. (Kula Cake, Kuantan Pickers, Tjantek, Kopi & Teh, Akar Kopi, Lena Cafe, Sup Ayam Kampung) to name a few. River Esplanade is just right behind the hotel. Our room is facing the river, upon request. To my suprise for the price, the hotel is very clean. Tv has many channel including sport. A mini fridge & sejadah. I bet the hotel is recently refurbish as it has a nice new paint coating & flooring. And so does the bathroom. They even offer connecting room, which is good if you are travelling in group & to my suprise they have lift. Parking is easy & plenty, but by the counsil. So we paid around RM4.50 daily or RM0.65 per hour. Overall, if you are in Kuantan for Jalan Jalan Cari Makan. I truly recommend this hotel.

Ghost in ground floor room- a few of guest was disturbed, service in the front counter are terrible, meeting room was not open at time as instructed, microphone was not working properly, no garbage collected and no regular room service. Stay 3 days but my rubbish was not taken, no pest control bacause lots of ants....But food are extremely delicious, very nice ambient of the cafe...fall in love with the food! Please the hotel should do ghost control, improve overall services and pest control.

Worth to stay during weekday. Spacious and new. I stay in single bed room, the bed is big and spacious bathroom. Will stay again.

The room itself was ok, it was clean albeit a little bit small, and a little spot here and there but nothing to be worried about. everything was enough. Towels are provided, soap and shampoo also even though they are small, just enough for taking bath 2 to 3 times. If it is not enough, can request for it. There is an iron room. There is also a parking lot at the basement. I think maybe I should give 4 stars out of 5.

Had a great overall experience. The service provided by the staff was excellent; they were attentive, friendly, and responsive to our needs throughout our stay. The check-in and check-out processes were smooth, with a helpful video shared by the operator that made everything straightforward for those who can follow instructions well. However, it might be challenging for those who prefer not to read detailed instructions. One of the major highlights was the hotel's location, which is conveniently close to various attraction spots. My unit had a beautiful view facing the sunrise area, adding a special touch to the stay, although I regretfully missed the opportunity to catch the sunrise moment. The unit itself was clean and well-maintained, providing a comfortable environment. However, the small room, which I believe was a storeroom, was only equipped with a fan and became quite hot, making it uncomfortable for anyone to sleep in unless the door was left open. In summary, my stay was enjoyable thanks to the excellent service, prime location, and cleanliness of the unit. With some improvements to the small room's ventilation, the hotel could offer an even better experience for its guests.

I spent 3 days 2 nights here with my family for vacation. From the moment we arrived, we were greeted with warm hospitality that made us feel right at home. The process, from unloading our luggage to checking in at the reception, was smooth and efficient. The porter and reception staff were polite and beaming with smiles. We stayed in a studio room, as we needed more space for our active child to move around. The room was in tip top condition—spacious, newly renovated with chic design, and maintained at the highest level of cleanliness. I would say, what you see on Trip is exactly what you get! I want to give special recognition to the Swiss Care team, especially a sweet and polite lady named Sihma (Swiss Care #1), who promptly and efficiently responded to all of our calls. She went the extra mile to ensure all our reasonable requests were met. The swimming pool attendants were diligent in their duties, ensuring the safety of all swimmers. Syed Lukman is one of them. The breakfast provided was consistently replenished to accommodate all diners. I especially enjoyed the nasi lemak on the second day—the meat was tender, perfectly spiced, and juicy. Kudos to the chefs and café staff for their excellent skills! I also noticed that a few middle-aged Malaysian aunties were employed as part-time workers in the café during the busy weekend. Despite their age, they worked efficiently and professionally. I think this is a commendable practice, providing job opportunities while boosting the local economy. The lobby and main facilities were a bit run-down, but I didn’t mind since they are currently undergoing upgrades, which are expected to be completed by next year. I’m excited to return when the renovations are finished!

The building as a whole is quite run down but this THM unit is properly maintained. Owner is good. Twin beds are placed in the room with attached toilet. Should be the other way around. Refundable Deposit - MYR300. Pool very crowded over the weekend

It's my first time at Cherating. A Lovely village full of friendly people. The hotel was better than the booking photos. The location was great for the beach and the local cafes and restaurants. The hotel staff were kind. They also had a SPA, and the service was excellent. The nearest local cafe drinks were divine. I had a good stay overall.