ERIKA Boutiquehotel Kitzbühel

We’ve stayed at the Erika 10 times over the past few years, although this was prior to 2019, after which the hotel was sold. We loved the friendliness of the place, the smiles, the family that owned it, just everything. The food was outstanding. The rooms were a little tired, but this was part of the charm. So, in 2024 we arrived at the Newley acquired and refurbished hotel with high expectations. On arrival, the reception was empty. After a while, a guy appeared, we explained we had 2 rooms booked. He insisted we only had 1. After some checking and conversations with someone else, he eventually found our additional room. Then we had to complete the guest cards, for each guest, and full passport information, in German. Little empathy for us having arrived after a long drive. Eventually he gave up, exasperated, chucked the keys at us and pointed vaguely in the direction of our rooms. No explanation of the facilities, no assistance with luggage offered. What a hopeless welcome. Our room, a junior suite, was nice enough, however the bed… mattress topper covered in a rubber sheet, the sheet topper and duvet made from a hessian type material, so uncomfortable. The bathroom had a large sink, but nowhere to put your toiletries, no shelf. No tea making facility, just a coffee pod machine. We were booked for dinner each night, we only attended the first night as the food was so poor. Badly cooked food, boring menu, not a patch on the old place. Even the breakfast, which should shine in Austria, was poor. Small choice, boring and the restaurant staff left us to find a table, nothing was explained. I read that on the sale, the 20 employees were retained. I could see that now only the long suffering barman was left. The rest have left this dreadful excuse of a hotel. The heart has been ripped out of this hotel. There is no love, no warmth and no effort on the part of the staff to engage. You can feel the hopelessness of the place. We will never stay here again and recommend that you give this place a wide berth.

Outstanding stay! Exceeded all expectations! The most beautiful hotel ever, customer service and facilities exceptional. A must stay for those who want the full luxury package! Very convenient to the local town..no car needed. I, undoubtedly will return to this gem of a place! Thank you to the brilliant staff for your kind and professional hospitality!

Excellent service. Clean and spacious rooms with all the amenities. Friendly and helpful staff. Excellent food choices and carefully managed restaurant. We enjoyed the spa and its services. Overall a great stay. We will definitely suggest ERIKA hotel and we hope we will come back soon!

I stayed here with friends for a skiing holiday, everything was amazing, the staff are so attentive, thoughtful and professional. We stayed half board, and all I can say is the food is excellent, every night was consistently good, Mitchellen star quality, I can only recommend 100%. Hotel taxi to slopes, great boot room, heading back in summer walking with the dogs.

Beautiful hotel. Excellent service. Delicious food. Super comfortable room. Thank you for the shuttle to the slopes. Would highly recommend and look forward to staying again.

Great staff, Nice hotel. Two issues. First of all there was only a ski shuttle in the morning and not return (all other hotels had a return shuttle). Not great service, temperature and cleaners of pool area was not ok. Great we could charge our car

Very nice hotel with kind, friendly and professional personnel. We had halfboard and definitely recommend it. Every day a different menu with exceptional starter buffet. The main course comes in 3 options to choose from. As everything is so delicious, difficult to decide. Our 9 year old daughter enjoyed the kids meals, which were very delicious too. Breakfast was very high quality as well. Small spa area but is enough if it not your main purpose. The rooms are clean and cozy. Walking in 10 minutes to town, also convenient. I definitely recommend and would like to come back again.

Everything is great in this cozy hotel Breakfast,dinner,room,spa,personality ,great hotel in the gret position in Kitzbuhel You will fell lake st home from the first moment Thank You for everything We had unforgetable holliday in your hotel

Wonderful, renovated hotel, perfect for a week of skiing. Doggy friendly with excellent service. We had half board, food was great every time. Very cosy lobby and winter garden. Doggy friendly and welcoming for our little dog. Spa area was good, the pool has views of the snowy garden. The hotel offers free shuttle to the main ski lift. I Really enjoyed my stay here.