Heron House - Adult Only

Loved the a**osphere and the staff. The owner was caring and hospitable and the staff were very friendly and helpfull

We checked in on Jan.22/24. After a long day of sightseeing I took a shower before bed. We were UNABLE TO TURN OFF the hot water tap. We called maintenance and no answer so we called the after hours emergency #. The fellow said he was 'not concerned' about the hot water bill and would have it checked at 8 the next morning ! We had to listen to it run ALL night( we we were less than 3 ft away). By morning the room was dripping wet because of the humidity. When we checked out, the GM offered us a refund because of our terrible night and not to worry, everything was taken care of! 3 weeks later and NO refund and many unanswered calls. Heron House was contacted by the on line booking agency and they advised us that Heron House would not approve the refund! We are still waiting to hear from the GM - ' t' regarding this issue. This is a family owned business and I can't believe these are the business ethics they'd want their staff to employ !

This is a tale of two experiences. The good: the staff at the Heron House were uniformly friendly and helpful. The hotel includes daily housekeeping, which is not always the case anymore. The grounds are gorgeous. The location couldn't be better for walking virtually anywhere in the Old Town or the Bight or to the southernmost point. Breakfast every morning included a good selection of options. The bad: the rooms. The first room were were given (#14) was completely unacceptable. It was, at best, early college dorm room. We never figured out how to lock the door leading to a private patio. There were other shortcomings. The next morning we requested a different room and were given #6. This room is where we stayed - it was reasonably attractive and close to looking like the photos featured in the Heron House's website. However, even this room: had a nonfunctional room safe, the vent in the bathroom did not work, the top drawer under the tv was off its hinges, the bottom of the room refrigerator was corroded and one slat in the blinds was missing. One of the women I met at breakfast said, "Isn't this paradise!" so clearly our experience was not everyone's experience. I can only address what we experienced, which is why I can't whole heartedly recommend the Heron House unless there's some way to insure that the room you are assigned is fully functional. And we made our reservations last October, so it could not have been a case of getting some kind of last minute lodgings.

We found the place perfect in all respects: location - heart of the old town, walking distance to all sites, while being away from the noisy tourist routes, quiet, cozy place with the friendly personnel, great service, nice pool (although we haven't used it because of the weather), free breakfast etc. Highly recommend it and will definitely choose it again, when back in Key West.

We enjoyed our stay in this cozy spot. Especially appreciated the location...close to Duval Street, but still away from the bustle.

Location is tops, so close to Duval St but quiet and scenic. The room is small, and there is no parking offered, so you have to park on the street or find a public lot.

Great place! Beautiful grounds, convenient location, friendly staff, and super comfortable rooms!

The Heron house was beyond beautiful it was everything I needed I wish we would’ve stayed our entire stay here!!

Great location downtown but away from noise and excitement from Duval Street. Loved Patrick at front desk. Genuine. Loved my spacious room and the amenities. I would return.