My dad and I had been coming from Wind Lake, WI on a 5 day road trip. When we arrived there at around 7:20 pm, our rooms weren’t even cleaned yet because the housekeepers didn’t show up at all. There were 2 women working and they were VERY disorganized. After several minutes there was this African American woman who asked what my name was and asked me a few other questions that I don’t remember. Even though I was being polite, she gave me an attitude and thought I had an attitude or something. I think she was rude/crabby because the maid didn’t show up for work that day. I remember at one point in that conversation when we were sitting in the lobby she said “Ooh, I don’t think we can get you a room” in a real sarcastic kind of voice which was uncalled for but I ignored it. We waited over 40 minutes and had to keep asking for updates as nobody even bothered to automatically come over and bother to apologize or keep us informed. This part was not the hotel's fault but my dad had informed me that the Lake Express ferry ride back home from Muskegon, MI to Milwaukee, WI was booked for both of the day shifts tomorrow. This along with the rooms not even being ready got me so upset that I had to go outside the hotel to calm down in the nice roofed patio area from crying heavily. I do wish to say though the hotel’s lobby was beautiful and clean looking with a nice big flower in a vase on a coffee table. After a while the same woman came out and apologized if she sounded crabby/mean - we learned she had been there since 5 am because they were short staffed. I forgave her and from that point on she became nicer and more helpful. I explained I was also upset because of the ferry situation and she understood. Still though, our rooms after about 40 mins were not clean so we decided to come back later and eat downtown before the restaurant closed at 9 pm. By the time we got there it was about quarter to 9 pm. That restaurant stopped serving food at 8 pm. This also was not the hotel's fault but the restaurant worker’s for not being more detailed about when the kitchen was closed. We were trying to find Rumors nightclub as well and the dance floor did not open until 10 so at around 9:30 we left downtown. It was late getting back to the hotel because there was a traffic accident on the road and it was very busy. When we finally came back to the hotel at 10:27 pm, I still could not check in because I had to transfer funds to my credit card from my savings account but that only took less than 5 minutes. I could not check in until around 11:12 pm because their computer systems were having issues from last night’s storm. For some reason my dad got checked in right away, probably because he didn’t make a reservation through a third party service like I did. The nice thing was that I was told I could use the pool as long as I wanted to as long as I was quiet but since I had so much luggage organization to do I had no time. I can confirm from a previous review mention
Outstanding
102 Reviews