Hotels near The Welcome Center at Meijer Gardens, Kent County

When I arrived to check in, I was told that my reservation had been changed to double Queen instead of the king suite I had wanted. The receptionist at the front was apologetic and offered a discount. I am rating this poor because I would have appreciated a phone call previous to this change. That would have given me the opportunity to cancel and find a different place. Also, when I asked to speak to the manager that told the receptionist to make the change, the manager didn’t work in the weekend. I took the discount and the room. Luckily, I am only spending one night. This is just a place to rest my head for tonight. I will remember this experience and not book a room through this hotel again. Obviously, reservations do not matter.

good and clean

The pool is tiny unlike the pictures. There were not enough towels in the room (said they would send up and never did) and amenities like shampoo were minuscule. Then we could not get into our room due to low battery. We waited in the hallway for 10 minutes after the front desk cleared this up until a very nice maintenance man fixed it up. Breakfast is not included. The hook on the bathroom door was broken and hanging by a thread. The air conditioner blasts directly onto your bed. The bathroom is very very small. There’s no Kleenex and insufficient toilet paper. I don’t usually hate on places but for what we paid - exceeding even prices in CA - it was sad. Two stars for nice shuttle service and nice service at the bar. Do not stay here if you can help it.

Facilities are good

This hotel was a surprising all-around winner. I had interactions with three staff, and all of them were cheerful, friendly, polite, and helpful. The room was clean and well-supplied, the breakfast was ample, and the property is located near several good eating options. On the first floor, there is a family-friendly play area with two foosball tables and several tables scattered around for groups to hang out and play games. Helpfully, TRU provides a selection of board games and puzzles for groups to enjoy. Additionally, there is a fire-pit on site if people want to enjoy some time around a campfire outside. All in all, this hotel is a winner!

We will definitely visit this Residence Inn again. It was super convenient to shopping and restaurants. Close to Grand Rapids and Lake Michigan. The Staff was very friendly as was the surrounding area of Michigan. We live in a more metropolitan area and were very impressed with how nice and friendly everyone was in this location. When I booked the room, I called because I had two dogs and the total weight of the dogs was over the maximum weight allowed according to the web site. The Manager was very nice and agreed to allow our two old dogs and even marked our reservation to show that we would be checking in with two dogs. Unfortunately, one of our old dogs passed away the day before we were to arrive. At check-in they mentioned ”2 dogs” and I sadly reported the change in our situation. Upon checkout I determined that they did not even charge us for the one dog we did have with us. Also, due to the booked-up nature of the weekend, they upgraded us, without charge, to a 2 bedroom suite. We had a full living room, kitchen, two bedrooms, two bathrooms, three televisions, fireplace, etc. for the cost of the one bedroom suite we had reserved. My only regret in staying at this location is that my visit was too short. Next time I will plan to stay longer.

Very nice clean and new hotel with a pool and workout room. Staff was very professional

This hotel exceeded our expectations in many ways. Super clean, comfortable, and quiet (located away from noisy streets or highways). It's like-new with modern features, like a sliding bathroom door and walk-in shower. Lots of counterspace and space to set suitcases. Very cleverly designed kitchenette. A not-too-bright built-in nightlight in the bathroom was a perfect touch (since I had forgotten to pack mine). The breakfast was Way Better than your typical included breakfast. Pet friendly! Friendly staff that made us feel welcome and appreciated.