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This is a stunning property and all around excellent place to stay with one caveat. The amenities are excellent, the grounds tranquil and gorgeous. The library was a nice place to chill, has snacks all day, whisky an sake/champagne in the evening to enjoy a nightcap, special little treats outside in the garden etc. The onsen was magic and the nature trail to connect you to the forest and surrounding areas was delightful. The staff was incredible, attentive, and kind. Anything we needed they happily accommodated. We had a treatment at the spa And the kaiseki dinner with sake pairing which were both lovely and worth the expense. But the rooms may not live up to your expectations. We rented a junior maisonette for our family of four. While what is pictured on the website is lovely and inviting, what we got was a two story townhouse in the middle of a three-plex that felt a little old, was at the edge of the property, and faced a road that was hidden by a tall fence. Had I know this is what I was getting I would have definitely chosen differently and probably not stayed here. Because for as expensive this property is I expected the actual room to be far superior than what it was. But if you can secure one of the better rooms on the water then I say go for it.

The front desk 竹村, on June 18th 10:50, she told us there’s no pick up service after check out (there is), without offering any assistance to deliver our bags to the station. We feel that the staffs are poorly trained when it comes to the hotel facility nor their communication skills. The hotel itself is highly enjoyable especially the hot spring! Everything is brand new and the surroundings are epic! I’m sorry to have to minus one star because of 竹村’s poor reaction to customers’ requests.

Nice hotel, nice shopping area with a lot of greenery. Just only two restaurants in West Hotel and they close early at night (around 8:00pm).

This time I went to Qingjingze with my friends. The travel agency recommended this hotel as the most convenient. It’s also very close to OUUTLET if you want to go shopping. You can also take a bath in the hotel. Next time I will bring my husband with me.

Because it is a business hotel price of Chisan group, I was able to stay at a fairly good price in the Goto campaign. It was good to get a regional ticket for 2000 yen and buy beer and snacks at the adjacent convenience store and stay cheaper than staying without meals. I wanted to see the autumn leaves of Kumoba Pond, so I used it to go early in the morning, but it was the correct answer for a plan with breakfast. It was delicious! I will use it again

With stunning architecture by Shigeru Ban (who designed House 1 and 2), this stylish small hotel has interesting spaces filled with contemporary art. My family took 3 rooms in Villa A of House 2 which gave us a private kitchenette and small seating area, with access to a beautiful communal room and library. It's a couple of minutes' walk to House 1 with the gorgeous restaurant that merges the indoor with outdoor. The restaurant offers a good breakfast and a la carte lunches/dinners. We chose the omakase dinner one evening and it was creative and excellent. The staff members are fantastic - friendly and helpful, especially the knowledgeable and wonderful General Manager Ogihara-san who went out of his way to personally take us to the oldest ramen restaurant in Karuizawa and the volcano park. We enjoyed our stay very much. The hotel recently added House 3 which is also stunning. There's quite a bit to do in the area - hikes, waterfall, onsen etc., so we are already planning our next trip. A great escape in the summer from the blazing heat of Tokyo, and I hear it's amazing in the snowy winter too.

The location is a little difficult to understand, but I think it's not bad because it's quietly built in a quiet area. The room was also very quiet and nice. (I can't hear the gayagaya in the next room at all. The parking lot was full, so it should have been crowded.) The width of the bed is quite narrow. (Sinner than a normal single. Bed size for long-term care) The bed mattress was good for an inn in this price range. The room fixtures were also well equipped. (If it's in place so far, I think it's better to display on the homepage that there are such things in the equipment in the room. There are also cheap inns in Karuizawa with quite a few equipment. On the other hand, if it is written properly, I think you don't have to bring unnecessary things!) There was a malicious trouble. When I went out to the outdoor bath at night and came back, the entrance to the inn was locked and closed outdoors. The front desk was usually unmanned and the front desk had an emergency contact number, so no one answered the phone even if I called that number. It was past 22:00 pm, so I was quite impatient whether I had already come home. When I called the representative phone such as a reservation, someone finally came out and unlocked it. .. I happened to have a cell phone and my cell phone battery remained, so I didn't have to spend the night in the car, but this is a trouble level that I should not do. If other guests at the hotel may accidentally close the key, I think they should at least put on an interphone. (There is also an intercom that does not require wiring and can be installed at a low price.) If you are a customer who cannot drive, at this time of year, it will also lead to freezing death. Isn't it necessary to have a little more sense of crisis? By the way, the key is usually 24 hours empty (there was no curfew). When I went out, I thought I would check if there was a curfew, but there was no extension phone at the reception, and I had to make an external phone call with my cell phone every time I checked, so I didn't check it because it was troublesome. I regretted that I left I have a memory. .. At least, why not install an extension phone or an intercom instead of letting the staff call at the receptionist use the customer's mobile phone? If a customer accidentally forgets his cell phone at home, it also leads to the fact that he cannot accept the reception. I think it's honest to rely on the operation that depends on the equipment brought by the customer.