Estancia Vik Jose Ignacio

We did not stay at the hotel, however we did go to both horseride in a group of friends and have the BBQ dinner on separate days. Both were tourist traps: 1) horse ride: we got saddled up and just walked around the (beautiful) property with no explanation, no history no what was going on etc. Language is not an issue, its just there is no excited, no love of the job at hand. 2) the BBQ dinner was awful, the meat was not good at all (we ate well elsewhere over the 10 days we were in Jose Ignacio ), the service was laughable - they were understaffed and some of the team had no idea of what they were doing and could not explain anything on the Vik wines we were drinking. The 2 vegetarians (announced when we reserved) got 2 different salads! no cheese nothing.... Stick to drinks at sunset - and you will be a happy camper! Mr Vik, in the unlikely case you are reading this - your management needs to do a lot better or your brand is going to be tainted

The setting is beautiful, but the service fails to live up to the expectations and price. Despite only having 12 rooms, the hotel fails to provide a truly personalised service that makes you feel at home. Outside one of our rooms, they started setting up a massive event WITHOUT WARNING THE GUESTS. Imagine our surprise opening the windows in our pyjamas to see a dozen men quite literally outside. Within a metre of our window. We had to spend the rest of the day changing with the curtains closed, as they were also outside our bathroom window (which has no curtains). Please find photos attached. It is important to note that ours was the only room that was boxed in by these structures and again, they did not give us even a warning about it. Much less try to repair the damage done to our last day of holiday. When we brought this up, the manager Guillermina was completely unhelpful and arrogant. She offered no reparations or solutions, not even a bottle of wine or lunch, for our trouble. Another member of staff made the unhelpful suggestion of enjoying the hotel’s common areas — as if that is any comfort for not being able to use the room we paid for. Food is average at best. Most of the reservations they suggested were also for average restaurants which totally lacked any ambiance. And once again, Guillermina made us feel like suggesting and booking places for us was a massive inconvenience to her. We know for a fact we are not the only guests who had problems with her bad attitude as it was a conversation point between us guests at the pool. The highlight of this hotel was Melina, who was the only staff member who was helpful enough to even attempt to get us a reservation in order to make amends for the room situation. We are sincerely grateful for her trying to save our holiday. We would never return to this place - not so much for the event situation, but for the hotel’s lack of attempt to make any reparations or acknowledgement of wrongdoing.

Skip the barbecue. Everything was very slow and disjointed—side dishes served well after the mains for example. Also expect some odd meats such as sweet blood sausage. $95 a person (with half payment before dinner). Estancia is a lovely setting so go for sunset and a drink.

Exceptional service, very clean and the property is stunning

My husband and I stayed for three nights at the Estancia Vik - and we did not want to leave! It was an interesting experience for two reasons, firstly because the weather was very blustery, windy and rainy and secondly because we discovered the morning after we checked in that we would be the only guests for our entire stay. It was like an Agatha Christie novel but in the best possible way. The estancia is sooooo beautiful, if you are an art lover (and of course if you found the Vik brand you probably are), you will love the collected works displayed here. We stayed in the Master suite, which I must say I recommend because its just a lovely room. Huge, dark wood walls, great views, we loved it. We did have a few small issues but I think it had more to do with the fact that we were only two staying at the time, and I believe the hotel was just starting up again in response to the easing of measures in Uruguay. Sometimes the water didnt work, but it only happened three times and was handled fairly quickly so we werent fussed. Food was amazing, everyone who was working there was so personable, so friendly and open, it just made our visit that much better. I am only sorry the weather did not accommodate me so that I could swim in the pool A great time, highly recommend!