Relax Hotel

Relax Hotel Reviews

Relax Hotel

No. 888 Liyu Road (Shimao Center), Wucheng District, Jinhua, Zhejiang, ChinaView Hotel Details
Relax Hotel
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Relax Hotel Guest Reviews

4.5/5
Good
842 reviews
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(842)
Positive reviews(801)
Reviews with photos/video(108)
Delicious breakfast(77)
Large rooms(73)
Convenient for shopping(46)
Friendly front desk staff(29)
Poor air conditioning(12)
Located in the city centre(11)
Luxurious(8)
Tasty restaurant(4)
Negative reviews(41)
Ramzan
Deluxe Room (2 beds)
Stayed in May 2024
Solo travellers
2 reviews
4.7/5
Amazing
Posted on May 10, 2024
The Air Conditioner was not cooling well .
Response from Property: Thank you for your stay.We sincerely apologize for not giving you a satisfactory stay experience.Recently, the temperature difference between morning and evening has been large.The on and off time of our central air conditioner is 16:30-23:00.You can call the front desk in advance if you need it next time.We can also ask the guest room center to place an electric fan for you.Sorry again.
Mary
Deluxe Double Room
Stayed in Jun 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Jun 16, 2024
good service at the reception and also at the restaurant. Good breakfast and nice location just a couple of meters away from the exit.
Anna Kkkk
Panoramic Double Room
Stayed in May 2024
Travel with friends
3 reviews
4.2/5
Very Good
Posted on May 4, 2024
Hotel is mostly for local tourists. Facilities for foreigners on-site are limited. Very nice restaurant on the 4th floor. Important to mention barbecue house hotel next door for late dinner.
Response from Property: Dear guests, we are very sorry. Currently, our hotel does not have entertainment facilities. Our hotel currently provides wedding banquet boxes, meetings, dining, and confinement center receptions.Maybe there happened to be a May Day wedding banquet when you checked in. I'm sorry for misunderstanding. Next to our hotel is the World Trade Mall, which can satisfy your shopping and dining needs. There are also cinemas, KTV and other leisure and entertainment. I'm sorry again. make you misunderstand
Guest User
Panoramic Twin Room
Stayed in Apr 2024
Other
45 reviews
5.0/5
Outstanding
Posted on Apr 6, 2024
The hotel has a central location and is next to a large shopping mall, so there is everything you need within a few minutes of walk. The room is spacious, and is on the 23th floor, so it has a good view and quiet. The hotel is well-equipped in general. The staff were friendly and efficient. The most remarkable thing is the breakfast, it has such a wide variety of both Chinese and Western food that you can hardly avoid eating too much.
Response from Property: Dear my friend ,I`m so happy to hear that, and it`s my honor to be a wonderful memory of your journey. We also look forward to your visit to our hotel again to provide you with better service. Finally, I wish you happiness everyday!
Scott
Deluxe Room (2 beds)
Stayed in Apr 2024
Business travellers
11 reviews
1.7/5
Posted on Apr 4, 2024
I spent several nights feeling hot trying to get the temperature low so I can sleep. I fall asleep in frustration and wake up in the middle of the night hot. I asked how to get the cold air to work and they said they don’t have cold air AC in the rooms. They said they could bring me a fan and a bucket of ice. Seriously? I pay for a camping experience in a 4 star hotel. If you need AC, avoid this hotel.
Response from Property: Dear my friend,I`m so sorry to hear that, we should solve this problem as soon as possible ,and we also looking forward to your next stay at our hotel ,we want to be a wonderful memory of your journey！Finally,wish you happiness everydays~
Guest User
Deluxe Room (2 beds)
Stayed in Dec 2023
Solo travellers
1 reviews
4.7/5
Amazing
Posted on Jan 2, 2024
I visited Jinhua to see my friend and this hotel was in a very convenient location where I could go to the mall or restaurants very easily. The facilities were also very clean!
钱至浩Nathan
Deluxe Room (2 beds)
Stayed in Sep 2023
Solo travellers
30 reviews
5.0/5
Outstanding
Posted on Nov 12, 2023
Top notch Hotel... the rooms are big and spacious... Location is perfect( next to the mall)
Response from Property: thank you for your patronage and welcome next time
borque
Deluxe Room (2 beds)
Stayed in Feb 2023
Business travellers
40 reviews
3.5/5
Posted on Feb 5, 2023
there is a construction in hotel hard to sleep
Response from Property: Hello, thank you for your stay and taking the time to share your stay experience with us. During your stay, our hotel is being upgraded and renovated continuously. We are very sorry for the inconvenience caused to you. We believe that after the renovation, we will show you a new look.
Devione Marquette
Deluxe Double Room
Stayed in Jul 2022
Travel with friends
4 reviews
4.2/5
Very Good
Posted on Jul 27, 2022
I liked the location and the view was lovely. The hotel staff was helpful.
Response from Property: Dear Guest: I am very glad that you and your friends had a wonderful holiday in the hotel. Your comments are the affirmation and encouragement of our best service. Wish you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Business travellers
1 reviews
2.7/5
Posted on May 24, 2024
It's really dark inside the room, even if you open the curtains in broad daylight it's still very dark. The facilities are relatively old, but the price is a bit expensive. Both rooms we stayed in had a mirror, which I always found a bit strange. There are no disposable slippers provided. Although the front desk said when checking out, you can ask the staff for disposable slippers, but they have already checked out. It should be noted that slippers are provided inside and they are also disinfected, but they always feel unhygienic. But the front desk service is still very polite.
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Response from Property: Dear customer: Hello! Our goal is to provide guests with a comfortable stay and the best service. Thank you very much for your valuable feedback. Your comments and suggestions will help us continue to improve and maintain a high level of service facilities, so that our services will become increasingly perfect. Hope to see you next time.
Guest User
Deluxe Double Room
Stayed in May 2024
Family
1 reviews
2.5/5
Posted on May 10, 2024
When we entered the room, the lights were flickering, the hot water didn't get hot for a long time, and the water was pitifully small. I woke up in the middle of the night and was startled. There were two large mirrors opposite, and they were all shadows.
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Response from Property: Dear guest, thank you for your stay. The stay experience may not meet your expectations, but we will work hard to improve the overall product. At the same time, if you are dissatisfied with anything during your stay, you can contact us at any time and we will do our best to help you solve it. We will arrange for an engineer to repair the faucet you mentioned as soon as possible and conduct a comprehensive inspection of the room. I hope you can see our efforts and progress, and look forward to your visit again!
Xuyihong
Deluxe Room (2 beds)
Stayed in May 2024
Family
3 reviews
5.0/5
Outstanding
Posted on May 5, 2024
The room is tidy, clean and spacious. The bathroom has two sinks and there is a lot of space in front of the French window. The child is very happy and I am also very satisfied. The location is good, right next to the World Trade Plaza, and it has all the facilities for eating, drinking and playing for parents and children.
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Response from Property: Dear guest, thank you for choosing our hotel and sharing your stay experience. We are very happy to hear your praise for our hotel and believe that your evaluation is the driving force for us to continuously improve the quality of our service. We look forward to serving you next time and wish you a happy life and smooth work!
Binglin
Deluxe Room (2 beds)
Stayed in May 2024
Family
4 reviews
3.2/5
Posted on May 10, 2024
The air conditioner can be adjusted to 5 degrees, but it was still 26 degrees after a long time. It's really rubbish. There is no way to ask the waiter to bring an electric fan. The facilities of this hotel are old and have been there for a while. It's worth maintaining. It's not worth the price.
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Response from Property: Dear guests, thank you for staying at Relax Hotel! The hotel has gone through countless receptions and the facilities will inevitably leave traces of time. We will continue to strengthen the daily maintenance and upkeep of the facilities and equipment. At the same time, we have been committed to providing guests with a warm and comfortable accommodation environment and creating a caring "home away from home" for you. We will also make up for this shortcoming with better services. I hope you will continue to pay attention to and support us. Thank you again for your comments and sincerely look forward to your visit again.
Jiangshangxingzhe
Deluxe Room (2 beds)
Stayed in May 2024
Family
14 reviews
5.0/5
Outstanding
Posted on May 3, 2024
Very clean, the breakfast is very rich, beyond imagination, my family likes it very much, I will come again next time
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Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly.
Anonymous User
Deluxe Room (2 beds)
Stayed in Apr 2024
Business travellers
5 reviews
5.0/5
Outstanding
Posted on Apr 2, 2024
Arrived at 20:00 last night. I didn't expect parking in the city center to be so convenient. It was great. The front desk service was patient and meticulous. The room was spacious and comfortable, neat and clean. The breakfast was rich and delicious. Thumbs up for this hotel!
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Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!