Guest User
June 15, 2021
Let me talk about the advantages first: the location is really good, a few minutes walk from the Star Night Market, the room is big enough, the room hardware and software are good, the afternoon tea and the restaurant taste great, the disadvantages: 1. Waited for a long time, until the night before the check-in Any housekeeper takes the initiative to call or add WeChat to confirm the guests’ itinerary. This is a situation that did not occur in the boutique homestays I stayed in before. Especially since there are only three rooms open to the outside world, it shouldn’t be the case to connect with guests. In the end, someone took the initiative to call the front desk before adding WeChat. 2. After checking in, I asked the butler on WeChat about travel guides to the surrounding areas. No one responded for more than an hour. I had to go to the front desk for manual consultation, and responded to the problem that the butler's WeChat was a virtual reality, and then he was pulled into a group. 3. The mouthwash cup in the bathroom has a relatively large caliber, and one was broken when it was not held firmly during washing. After the reaction in the group, the housekeeper’s first reaction was not to ask the guest if he was injured but to pay 30 yuan, and then sent it to the group. I paid the 30 yuan red envelope and prompted the staff to receive it, but no one received the red envelope in the group until the check-out, but no staff member said whether there is no need to pay or what to do. I feel that no one is watching the group news. 4. It is said that there is a free pick-up service, but no one contacted it until the departure. Later, I personally called the front desk to ask if it could be replaced by a drop-off without picking up the airport. The answer is ok, but there is no butler to ask about the drop-off until leaving the store. Then left on his own. 5. The two doors of the toilet cannot be closed, there is always a relatively large gap, which can be seen from the outside, the privacy of the wash has a greater impact, and it is recommended to repair it in time. In summary, the hardware and meals at the location are okay, but the initiative and response speed of the service are currently quite lacking. The WeChat butler is basically unable to reply in time. The service staff are many young people, and there are only three-room guests. Hope to improve the quality of service.
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