First, I want to assure you that all most all of the people we dealt with were friendly and helpful. However, when we got in to our room, we found there was only decaf and tea there for the coffee make, and the TV remote would not work. A call to house keeping got us some coffee, and batteries for the remote -- both of which you would expect to have been noticed by housekeeping when the room was cleaned before our arrival. .
We left fairly early the next morning, and when we returned after dinner we found that no one had been in the room while we were out. Beds not touched,. towels not replaced, no regular coffee, etc, etc.
Both nights we were there, there were dogs barking in nearby rooms -- annoying.
Now, none of this was "earth shaking", but not what we are used to, and not what we expected from a Hilton property. Next visit to Williamsburg we will stay somewhere else,
--wr