Eser Premium Hotel & Spa Reviews
Eser Premium Hotel & Spa
Fatih, Gazi Mustafa Cd No: 11, Istanbul, TürkiyeView Hotel Details
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1 night
Eser Premium Hotel & Spa Guest Reviews
4.2/5
Very Good
24 review
Verified reviewsLocation4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All Reviews(24)
Positive reviews(18)
Reviews with photos/video(6)
Negative reviews(6)
Guest User
Exclusive Room
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Mar 19, 2024
A 5-star bargain! Excellent value for money, family friendly hotel with excellent swimming pool, gym, and spa facilities. The stuff was friendly and helpful. The only downside was the low in-room Wi-Fi signal.
Canas ltd
Deluxe Double Bed Room Non smoking
Stayed in Apr 2024
Business travellers
23 review
Outstanding
Posted on Apr 27, 2024
Very convenient hotel for work and leisure. Close to Tuyap conventional center.
Hari
Exclusive Room
Stayed in Nov 2021
Business travellers
44 review
Outstanding
Posted on Nov 18, 2021
Location is good next to the beach and many restaurants
Guest User
Exclusive Room
Stayed in Sep 2023
Business travellers
7 review
Outstanding
Posted on Oct 29, 2023
The environment is good and comfortable,
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Guest User
Exclusive Room
Stayed in Sep 2023
Business travellers
6 review
Outstanding
Posted on Oct 13, 2023
It’s a great place to eat, drink and play nearby. There are beaches, bars, food, beautiful scenery and night markets.
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Anonymous User
Exclusive Room
Stayed in Mar 2024
Other
6 review
Outstanding
Posted on Mar 17, 2024
***meat clean nice location. Thank you trip
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Anonymous User
Exclusive Room
Stayed in Sep 2023
Business travellers
9 review
Outstanding
Posted on Oct 2, 2023
The room is a little bit old, the service attitude is OK
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Homosapiens
Exclusive Room
Stayed in Feb 2024
Friends
5 review
Outstanding
Posted on Apr 23, 2024
I liked it
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Guest User
Stayed in Mar 2023
Family
0 review
Posted on Mar 25, 2023
I will not give 5 stars to this hotel either to the room. Staff was kind but so so. Sea view to Marmara sea from the roof. Breakfast first day was simple buffet next day was very good. Just coffee machine I didn't like. Was not very good transportation to the airport or to down town Istanbul. There are Nanyang kafe shop by Marmaras seaside
Response from Property: Dear Kati, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Best Regards Serhad SEFER Front Office Manager
Guest User
Stayed in Aug 2023
Other
0 review
Very Good
Posted on Aug 10, 2023
The hotel should be rejuvenated soon. Excellent price-quality ratio. Friendly staff, good breakfast and excellent SPA center. Our special thanks to the hotel manager Marijam Ajdara, who personally greets her guests, welcomes them and is there for any question. The absence of a metro line nearby, as well as a single boat line to the old town despite the proximity of the beautiful marina, is a big disadvantage for the hotel's location itself.
Guest User
Stayed in Apr 2023
Other
0 review
Posted on Apr 10, 2023
This is the worst place you can go. A bunch of liars who only care about money and lie about everything to get money. Rude staff, the swimming pool was broken, first they said two days, but then they said it was closed until further notice (and this was an example of a lie), the refrigerator in the room was broken. Improper ventilation system, old and dirty room. They really do not value the guests' time and are only looking for their money. Very very awful, I do not recommend it at all
Response from Property: Dear Guest, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. Pools in turkey are inspected every month and hygiene conditions must be followed. We had a problem caused by our guests during the controls in our pool and unfortunately we had to close our pool for a short time. We are waiting for a new inspection. On the second hand there is no refrigerator in the room we are using minibar in the room.Minibar doesn't work like refrigerator it gives only slight chill. Best Regards Serhad SEFER Front Office Manager
Guest User
Stayed in Feb 2023
Couples
0 review
Outstanding
Posted on Feb 9, 2023
We had a lovely time at the hotel. Gulnar (from guesf relations) went above and beyond to ensure our stay was enjoyable. The view from our room was immaculate both day and night! The spa was definitely our favourite feature in this hotel as well as the cleanliness. Would recommend.
Response from Property: Dear Guest, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Best Regards Serhad SEFER Front Office Manager
Guest User
Stayed in Jul 2021
Family
0 review
Posted on Jul 11, 2021
Nightmare hotel it’s like a jail Staff very rude when you ask for managers no responds. Ac doesn’t cool your room actually no were in hotel Ac works. Ac filter in the room is very dirty Ac vent also very dirty. Sheets and pillowcases smell bad. Mold and mildew in bathroom. You can’t take most items you bought from outside in the hote they don’t allow you. In this pandemic it’s should be sparkling clean. Waste food from previous guest in front of you room door nobody care Asked for a face mask theirs answers is buy from outside in very rude language. This is not even 1 star hotel because when you book in 5 star hotel you have to feel comfortable.
6/10
Response from Property: Dear Eser Premium Guest; We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. Our service continues in accordance with the pandemic procedures. We are inspected twice a month, we work for the health of all our guests, we are sorry that we could not satisfy you, I hope we can provide a better service in your next stay Best Regards Serhad SEFER Front Office Manager Serhad.sefer@eser*********
806rashidb
Stayed in Oct 2021
Business travellers
Posted on Oct 8, 2021
Do not stay In This hotel keep away, staff are complete are's holes , the tv does not work, no air conditioning, manger said we could change hotel but would not give us money back , it’s not worth even 1 star
Guest User
Stayed in Jun 2021
Family
0 review
Posted on Jun 11, 2021
Tavsiye üzerine gittiğimiz ve aile oteli zannettiğimiz berbat bir deneyim yaşadığımız otel. Girişte hiç görmediğimiz bir şekilde minibar için 100 tl depozito alıyorlar, artık nasıl bir müşteri profili varsa ilginç ilginç insanlar gelip gidiyor ,temiz değil eski bir otel ayrıca 10 dakika gec kaldik diye kahvaltı yapamadığımız halde 50 tl ücretini alıp iade yapmadılar. Çok ilgisiz ve nezaketsiz bir otel. Aile oteli falan değil. Kim kime dum duma. Sürekli sorun var. Müşteri memnuniyeti sıfır. Beş yıldız var diyorlar ama bir yildiz bile etmez. Kesinlikle tavsiye etmiyorum...
Response from Property: Mr. Eren, First of all, thank you for your comment. Negative criticisms are as important as positive comments for us. In this way, we see our shortcomings and try to fix them. Since our hotel is a city hotel, we do not operate in an all-inclusive concept, therefore products other than tea, coffee and 1.5 liters of water in our minibars are subject to an extra fee. We charge a symbolic fee for our guests to visit the reception and hand over their keys. In city hotels, this process is included in the room fee. It is done by taking a deposit of at least half of the room fee. In some hotels, a deposit equal to the room fee is taken. Our hotel started operating in 2008 and various renovations and improvements have been made regularly until today. Our renovation works are currently continuing. 10 minutes for breakfast. We try to ensure that our guests who arrive late are satisfied by preparing a breakfast plate if the buffet has been removed, but we could not do this completely for you. You can be sure that we will host you better on your next visit. Best regards, Serhad SEFER Front Office Manager
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