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Posted on Jun 16, 2026
Guest User
I had an excellent stay at this hotel. The gentlemen working valet were outstanding—professional, attentive, and incredibly helpful throughout my visit. They managed my needs seamlessly while also handling several demanding guests with grace and efficiency. Their level of customer service was truly impressive, and each of them has a bright future in hospitality.
The room was meticulously clean and exceptionally well maintained, which made my stay even more comfortable.
One unexpected highlight was the water. As someone who frequently visits Nashville, I've often had issues with the local water. Whatever treatment is used typically irritates my skin and can even make me feel unwell, to the point that I usually use bottled water just to brush my teeth. To my surprise, the water at this hotel was wonderful. I experienced none of the usual issues and was able to use it without any discomfort. It may seem like a small detail, but it made a significant difference in the quality of my stay.
I would gladly stay here again and highly recommend it to anyone visiting Nashville, TN.
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Price per night fromBHD 122
Posted on Apr 15, 2025
Cheryl Lempert-Cohen
Great hotel, great location! Housekeeping did not replace items in room (toilet paper, cups, etc) but room was clean.
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Price per night fromBHD 65
Posted on Jan 25, 2025
WestCoast360
They said they come to do house-keeping after every 2 days and they make the bed for you as well. When they came in on the 2nd day, they never had my bed made. It was as it was since last 2 nights for which I checked out early before my scheduled check out date which was the next day.
I had the room for 3 nights but only stayed there for 2 nights because of it.
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Price per night fromBHD 44
Posted on Jun 28, 2024
JEN_老师
Had a great experience. We stayed to go to a concert in Nashville and it was perfect. The evening snack time was a wonderful treat, showers were awesome and the beds were super comfortable! Would absolutely recommend it!
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Price per night fromBHD 33
Posted on Jul 28, 2024
ReedP
We have stayed here multiple times in the past 5-10 years, so we *thought* we knew what we were going to get.
It's summer in Nashville, so I'm somewhat ok looking the other way with the building and room feeling humid. The room as a whole was fine; comfortable bed, fridge, microwave, fairly comfy chair & ottoman. The minor things are just confusing and concerning that this once Awesome hotel is trending down.
🚪the key card on the door was busted! Sliding in the card was the MOST FINICKY OF ALL TIME, giving us problems. One time the key card slid all the way in, eating the card. Maintenance came to retrieve the card. No fix was made, we were just told to be careful.
🪟 The sunshades behind the window curtain was janky AF, the left side was down but wouldn't move (the cord had been removed and tucked at the top). All while the right was up without a way to get it down, except to pull it. But when I did that, I realized why they had it up and the electric motor turned off... It didn't go all the way down and was shredded. 💧The sink is backwards, hot water to the right & cool to the left. 🌡️ The thermostat was broken. While the room was kept cool, it was uncomfortably cool with it being humid. It was humid enough that the furniture had a tacky feel to it.
Did the room work for us, yes. Were all the small things adding up make us consider that our next trip will be booked elsewhere, also yes.
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Price per night fromBHD 42
Posted on Sep 2, 2025
Guest User
The hotel is in a good location, close to Vanderbilt University, with acceptable hardware facilities, swimming pool and gym, and laundry room. The service is very poor, especially the room attendants are all Hispanic, do not understand English, and the work attitude is not serious, often forget to clean the room, or forget to put the daily hygiene products and coffee boxes, after the front desk complaint, no one manages, It is the worst experience I have ever encountered since I stayed at the hotel. The deposit at check-in has not been refunded so far (it has been 2 weeks).
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Price per night fromBHD 46
Posted on Apr 10, 2024
Guest User
Breakfst was excellent.
Location was very good.
Sink drained very slowly.
Bath light took several minutes to reach full brightness
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Price per night fromBHD 41
Posted on Aug 6, 2025
Guest User
Geweldige plek, mooie ruimte. Locatie was top en gratis parkeren. Met stepje binnen no time in de stad. 3 keer tegen bedrand gestoten. Dat is echt het enige. Keuken volledig uitgerust zelf met kruiden!
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Price per night fromBHD 34
Posted on Nov 25, 2025
Guest User
The workers were friendly for the most part and the facility was not bad. My boyfriend And I stayed reserved a room for three nights. I guess since we were staying three nights, housekeeping wasn’t supposed to clean our room, which was fine. We didn’t mind, but I went down And asked a staff member for fresh towels, and sheets. As I was changing the sheets, I spotted a huge bedbug!! So I got to looking In the Mattress found three Iive bedbugs. I killed them myself and showed them to the lady at the desk. Obviously, I got really freaked out and could not sleep for the rest of the night. I finally gave up trying to sleep and just checked out at 5am. I would’ve left early than that, but I did not want to be out in that part of Nashville so early in the morning so I waited Until daylight before I left. The staff member did not offer to give me a new room or refund my money. She said she Let her boss know. She Didn’t even try to apologize on behalf of the Hotel. I’m very disappointed in the way The employee handle the situation. As disgusting as bedbugs are, I would’ve understood if she Would have even acted as if she cared. All she said was that it was probably because they Had had an exterminator out there Earlier in the week And it was probably just leftover from the exterminator spraying and stirring things around. I’m going to Call and speak to the manager Monday to Make sure he’s aware of the situation and let him know that his Employee did not handle the situation properly. Honestly, I feel like I should be refunded for the last night. The only reason I stay there is because I could not leave in the middle of the night and also because I did not want to pay for a room at different hotel room when I had already paid for that one. Times are hard and My husband and I were just visiting family. We could not afford to throw money around And go to a different hotel room.
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Price per night fromBHD 22
Posted on Mar 28, 2025
Guest User
It was nice for the price the bed was comfy .. the only thing that was wrong the fridge didn't work but other than that it was good
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Price per night fromBHD 27