Hilton Garden Inn Hotels in Indianapolis

Room 2618 was a beautiful room. A few comments: 1) The room door was slightly misaligned and did not shut. They did fix it very quickly. 2) The internet went out on Thursday for 6+ hours Overall, the experience was great. The staff was very helpful and knowledgeable. The room was cleaned daily, which is different from many hotels currently.

The surrounding environment is very good and several attractions are within walking distance. Health is worse. I stayed for two nights. On the second day, in addition to finishing the bed, I changed the towel and the others were not cleaned. The garbage on the ground was still there the day before. There is a white pillowcase on the coffee table. Some dirty. It is estimated that the cleaning staff wiped the coffee table with a pillow towel. In addition, the coffee table was not wiped, and the milk stains of the previous day were still there. The drain of the bathtub pulls a bunch of hair. Health needs to be improved!

No review for me. This is frustrating.

We were in town for a weekend dance competition. The event is all consuming and leaves no time for dinners or visiting with the participants. It was also my daughter’s 16th birthday so I wanted it to be super special. The staff went above and beyond! They arranged a great room, balloons, a card signed by all the staff and a cake to surprise my daughter. She said it was the best part of the weekend. Special shout out to Jermaine the manager, Terra for taking charge to make it all happen and Kyla with the great room hook-up!

No breakfast and no pick-up service. The swimming pool is good. Under 21 years old can't check in alone. The front desk service is average.

We stayed here for the Justin Bieber concert that was right across the street. It’s the perfect location, so close to literally everything and the restaurants ect! Also very SAFE as the valet has to let you into the building by key card after a certain time, and the elevator is only operated by your room key! Very SAFE! Upon arriving, we had a lot of things to carry as well as our children ect. The girl working out at the valet, was amazing. (she was working early evening on 4/21 if their managers read this she had kind of curly/short hair) Anyways, she helped us upto our room carrying things and even waited for us to check in quickly she made us feel so special she was so attentive!!!! Our room looked like there was something sticky on the kitchen floor and I went back to the front desk to tell the woman. She was SO kind and moved us right away, and gave me a Credit for the valet for the trouble, she was so accommodating with all our needs, and moved us right where we wanted! The next room was great. The bed was SO comfortable!! The kitchenette had everything you could want and it was so awesome. Every single employee there is so friendly and helpful. Nick the valet guy who was working the late shift 4/21 was awesome! He had seen us on the sidewalk after the concert, standing in front of the hotel waiting for my husband to come down from the room, and he checked on us to see if we needed anything. We went to walk around the city and we came back some stuff had fallen from our stroller, and he came to help us, and was very friendly and knowledgeable about the city and things going on! There was a lady cleaning the bar area this morning, I didn’t catch her name, but she was so friendly to us and struck up a conversation with us and was the sweetest! She told us about her grand daughter that likes to do cartwheels everywhere and honestly the interactions with these employees made us feel SO WELCOMED and at home, positive vibes and good people. Checking out was great, very easy, valet got our car to us quick and offered to help us with whatever we needed. Alyssa, Shawn, Marcus and Alex were there today in valet and were so helpful! Also making small talk about makes and models of cars ect. I’ll never forget the hospitality and the most friendly employees I have ever seen in my life-I felt so welcome and will be coming back here every time we come to Indy! I felt like I was in a 10star hotel based off the interactions with the employees!!! Round of applause for all of you at this hotel!!!!