Bonanza Park Hotel by Olivia Hotels Collection

We were greeted by a smiling and polite receptionist and offered a glass of cava while she arranged our room etc. The hotel is clean and the staff are friendly. Breakfast caters for all generally the hotel is exceptional.

Warm welcome from Eva the manager from the moment we arrived until we left she was always very helpful. Every hotel needs a manager like this. Suitable for couples and older people. No facilities for children. Excellent tennis courts, table tennis and pitch and putt. Fabulous team, especially Mari (housekeeping), Laura ( pool bar), Camila and Gaby ( reception) , Joseph ( bar) and Kelly (breakfast). Breakfast has everything you need and you can choose to eat out on the terrace and people watch. Lovely fresh fruit, continental choices or cooked breakfast. You are not going to get English bacon. Very clean, rooms could do with more drawers and perhaps the hotel should consider that towels do not need changing every day. Plenty of hangers, fridge annd toiletries replaced daily, Excellent view from the balcony and easy access to the pool from floor two. Two relaxing pools, upper area has music and is next to the pool bar. Lower pool is quieter. Large portions and freshly cooked. We went half board . Dinner served in sister hotel. Strict dress code of long trousers for men although scruffy jeans are accepted tailored shorts are not. Women can wear what they like.Fancy international canteen with table linens. Food served warm not hot. Themed nights. If you just want to eat it is fine but if food is an important part of your holiday you will be disappointed. . Expect to pay or sign immediately for any drinks. No tea or cofffee. Small water 3 euros. As soon as you put your cutlery down your plates will be removed. Convenient especially as there are few local restaurants. You should always be able to find something to eat and the food is well presented at the start of service. They want you in and out as quickly as possible as there are often queues. Plenty of beds at pool, these are in need of replacement as they are not very comfortable some really sag. More parasols needed on lower pool. There are some lovely beaches nearby, limited restaurants and other facilities. Excellent bus service into Palma although the return buses are very crowded. This is good value for money - for those who complain where else would you find such good value at this price. Clean friendly and comfortable. If you want more, pay the extra money and stay across the road in the sister hotel, which is busier, more crowded, although the facilities are shared all except the pools. Great place for a short break. I would return. My rating is based on value for money, a comfortable and welcoming stay.

I booked a Junior suite at The Bonanza Park Hotel based on the photos of their website, description and the reputation of Olivia Hotels. Unfortunately, the Junior Suite that we were initially offered was unmodernised, dreary & the plastic curtains were closed to keep out the sun. Opening the curtains revealed filthy windows. The suite was extremely hot despite the air con running at maximum strength. As you can guess this suite was nothing like the photos on The Bonanza Park's website. Returning to Reception we were offered a further suite on a lower floor and checked it out accompanied by a staff member. This suite, also unmodernised, was DARK and had a bad smell, like a musty smell which the staff member mentioned had been present for the last few weeks. Returning to Reception once again, we were then offered a Bungalow. We were horrified that this turned out to be like the previous suites - unmodernised and also smelled musty. Returning to Reception a final time we asked to speak with a manager, however no manager ever arrived and the Receptionist ignored us while dealing with other customers. By this time we had been at the hotel for over one hour - we are an older couple and were getting tired and distressed. We eventually were told that there was a manager at their sister hotel Bonanza Playa and spoke to a charming manager who stated that it was company policy not to give refunds, but could offer us a standard room. Given the lack of choice, we had no alternative other than to accept an inferior product to what we had booked. The Company has stated that it would provide no refund, or even a partial refund, on the basis that it was company policy not to do so for a prepaid non-refundable rate. This policy is maintained regardless of whether or not Olivia Hotels provides the room that has been contractually booked!!! NEVER AGAIN. AVOID.

We enjoyed our stay!) Especially super grateful for the late check out, it didn’t cost too much, but saved the whole day near beach:) Location is great, 3-5 minutes from the Illetes beach as well! The bus stop to the Palma located right next to the hotel! Overall we did have a good time! Thank you!

A very peaceful & relaxed location, no noisy bars anywhere near hotel. Breakfast really nice. What made our holiday so special was the staff as they are the most helpful and friendliest I’ve ever come across, Thanks,

Cant fault this hotel! Warm welcome with glass of cava. Lovely room with sea view looking across the bay to Palma and could watch cruise ships coming and going. Staff all friendly and seemed happy. Room kept spotless and comfy bed. Excellent choice at breakfast. Lovely pool area, pool bar and gardens. Not much in Illetas so need to be fairly intentional for activities; however, only 2 euros on bus to Palma (takes 30 to 40 minutes) and we went from there to Soller. Also got bus to palma nova (4.50 euros each way). Walked to Portals nous but not over impressed and expensive!

An honest review… We stayed at the Bonanza Park hotel returning home today. The hotel itself is lovely with beautiful gardens. The breakfasts are amazing & the staff are wonderful. However, for us the area of Illetas is far too quiet and boring (we are a married couple in our 50s). There are a couple of restaurants and that’s it. The only saving grace was the evening entertainment in the hotel opposite, Bonanza Playa but even that was only from 9pm - 10.30pm. Apart from this, there is honestly nothing. Luckily there’s the no.4 bus which is right outside the hotel that takes you into Palma (get off at Joan Carles) for 2 euros per person. It comes about every 10 minutes and is approximately a 20 mins journey. The same bus also goes to Porto Pi which is a large shopping centre and this is approx 8 stops before Palma (Joan Carles). The bus runs all day until around midnight. We also visited Cala Major but didn’t stay long as we found it really run down and rough. There are ‘beaches’ in Illetas but they are more accurately tiny coves that get absolutely rammed. Not a pleasant experience. Although they are beautiful and the water is turquoise blue.

We stayed at the Bonanza park to celebrate my 50th Birthday for 5 Nights , Eva and Stefano greeted us on arrival and were both very helpful . We had a lovely sea view and the rooms were clean and the bed super comfortable . The hotel has an excellent location a bus stop right outside the door the number 4 goes straight into Palma for 2€ the beach is a ten min walk away and it’s beautiful we had a lovely meal their even though we had half board and the evening meals were fantastic served at the sister hotel right across the road the choice and service was outstanding , I had seen some quite negative reviews before we arrived but honestly I can’t see why the hotel is fantastic I would highly recommend and we plan to go again next year Thank you Bonanza Park for a wonderful holiday 🌞🏝️